November 2023 by Paulo Martins
I had a previously unpleasant experience with customer service at this place, leading me to swear off returning. However, upon hearing about a positive change from my neighbor regarding the cashier staff, I decided to give it another chance. I must say, the service was excellent! Kudos to the exceptionally professional and friendly lady from Poland, whose name I regret not asking.
October 2023 by Gill Turner
Service at this PO is just superb. The staff are always so helpful and friendly and make returning stuff using apps and barcodes seamless.
October 2023 by Megi Megstar
Great service . Lovely staff. Going there quite often and never had an issue .Aneta always helps with assistance regarding posting options. :)
October 2023 by Terry Locke
I use this post office regularly, Steph (the manager) is worth her weight in gold. Always a pleasant experience & I always wait to be served by her. She?s a fantastic leader. 5 stars all day long.
September 2023 by J M
Very friendly service with a smile. Just wanted to highlight the fact that if there is a queue that means those lovely ladies going extra mile doing their best to help someone in front of you so please respect them and don't abuse them. At the end of the day they are there for you.Ladies- great customer service! Thank you ?
September 2023 by Aysha Ifa
Had very bad and frustrating experiences twice. Very unfriendly staffs, who don?t seem to care about providing efficient service. They were very rude to the customers which make the customers frustrated. I never mind waiting in the queue, however, when it?s your turn, the staffs being this rude makes it all not worth it. Would never recommend visiting this post office only because of the rude staffs over there.??
September 2023 by Natalia G. (Szotyn)
TODAY the customer service was so good I left the post office with a smile. Very helpful and nice people
September 2023 by Bhavna Teeha
Tressy is Very welcoming and always ready to help at all the time brilliant as diamonds x
May 2023 by Mark Evans
Not very impressed when I visit this branch, it is messy and untidy and from the minute you walk in is very old and outdated. The staff whenever I?ve visited are not friendly nor helpful and do not exercise the standards of customer service which are expected of them from the Post Office company.Wait times are often excessive and the other day I queued the other day for more than ten minutes. Additionally they?re a DPD Pick-Up shop but I don?t trust this service, I called before visiting and was told my item was there, upon going to collect it I was told it had been there for months and not collected (not true) and it had been returned; it was under the counter.I highly recommend not using this branch and instead looking nearby for your next nearest Post Office or the Royal Mail Customer Service Point across the road for better service.
April 2023 by Z Z
Around 10 people in the queue but staff just ignored this. Staff were just chatting about non work related things while serving customers. It was like watching a slow motion action replay! Ignored when I reached the counter while the women continued with their conversation. Server finally looked up at me as if I was an inconvenience. She then processed my transaction as slowly as possible, whilst chatting with her colleagues again as if to prove some bizarre point or power play. It feels like passive aggressive bullying of customers. This has been my experience at every visit in the past year. Going to this branch is only ever a last resort. Shirley precinct and Regents Park Road branches branches provide real customer service.I have managed staff for many years and their lack of professionalism and compkete lack of respect for customers a disgrace. Very occasionally they will deign to be helpful if filling out forms but that's not the norm. They definitely have knowledge but prising it out of them is another thing. The manager should deal with this.
April 2023 by richard binns
Always agreat service friendly staff don't know how they keep so happy with all the stress involved fantastic ladies
April 2023 by TheJedward1000
Friendly staff very helpful when I visited yesterday highly recommend visiting this post office
December 2022 by Chris Tibble
It's fine if you don't mind standing around for 10 minutes while they finish chatting to eachother about their weekends. One lady was very good at getting my parcel into the parcel bin behind her with a no-look, over the shoulder throw. Would have been impressive were my parcel not covered in "fragile" tape, implying that it's contents, despite being well packed, might indeed be fragile.
October 2022 by REJEESH KURIAN
I went to pay my car tax and I experienced some problems but the staff were so helpful and did the needful. Good service, I recommend .
July 2022 by Nancy Feng
How do you possible misaddress something as simply "14." Now I'm out some money, and Royal Mail has destroyed my parcel as they could not deliver to "14."
