February 2024 by Joanna Zielinska
I have came to drop off a package. The staff refused to take the package and did not give any explanation why, saying that I did something wrong. They could not say what I did wrong, though. To be fair it was a Monday morning, but the rude and unhelpful customer service is not what I would expect in a post office. Avoid if you can.
February 2024 by Sergio Maldonado V
Incredibly rude and either incompetent or lazy. I paid for a parcel delivery online, which explicitly said that I could drop the package at any Post Office. The staff refused to receive the parcel on the only grounds that they didn't do it. When I showed them the Royal Mail email saying that this is a service they should provide they simply said that "I must have done some mistake" and got very rude. I should have read the previous reviews here though. DO NOT GO HERE.
February 2024 by L D
Horrendous, avoid this place! I posted a passport renewal in a paper thin envelope. Standard price as small letter is £2.75 signed for. They charged £3.45 for a large letter. I challenged this twice, and they insisted it was a large letter.I have been in a few times and their customer service is terrible. They are knowingly ripping customers off.
February 2024 by AddySwann
The opening hours make it unusable for anyone working a standard 9-5
January 2024 by Ice Kenopi
After a few visits, The staff always suggests the most expensive option to deliver a letter or a parcel which is not necessary. It's better to do your homework to know how much and which delivery option from the royal mail website before you get conned.
January 2024 by asiifii (main)
poor customer service
September 2023 by Alan Marruenda
Acceptable. I had a terrible experience first but when they realised it they tried to fix it, and treated me much better the next time.
August 2023 by Joerg Fliege
Friendly, quick, and knowledgeable service. Given the large student population in the area, its clear that the staff knows how to handle international shipments.
May 2023 by Kinza Shah
BEWARE! The blonde lady with tattoos was so rude and made me buy a stamp when she knew that the packaging she gave me didn't require a stamp. The bald guy was so sarcastic and rude when I was confused on what to do. The both of them laughed at me behind the counter. This was such a terrible experience and I wouldn't recommend it to anyone. Avoid this place at all costs! I went home and cried, I even told my therapist about this. I'm too traumatised to ever step foot in a post office again. Thanks.
April 2023 by Katie Chamberlain
Have used this post office many years, 100% of time the staff will not ask 'how can I help u today' don't expect the staff to smile either. Worst Post Office I know of
January 2023 by Suzie T
I've been visiting this post office since over 2 years now and never had a bad experience. Yes, they can get busy, but what post office doesn't?You can still see that everyone working there tries their best.In some occasions they even go the extra mile! Arrived 20min earlier than their opening time on a Saturday and the staff took me in and helped regardless :)
January 2023 by TJ
Hate going their as one of the owners is extremely rude. The staff need to polish up on their customer service skills for sure. It's just convenient as it's round the corner. Surely customers bring business to them so why wouldn't you want more customers?
October 2022 by MUKTHIE JIVAN
Service seems much better compared to older reviews as the lady at the counter was genuinely helpful and kind. Easy access for university students
August 2022 by b singh
Can,t believe the reviews ,went in today 2 lovely young ladies helped me sort out my parcel for posting..everytime I,ve been in its been nothing but first class service..did not see the older lady most were complaining about,maybe she has left but but always been helpful when I have gone in.
August 2022 by James Zhou
The lady working at the post office helped me dodging a scam. Couldn?t thank her enough. And the service is great
