January 2024 by C w
Helpful/friendly staff
November 2023 by Lenka ?.
Great customer service, nice people
October 2023 by Charlie M-P
I had a lovely assistant called Molly to help me choose a pair of crocs when I had no idea what I wanted. She really made sure I liked my shoes before buying and also double checked everything to make sure I had the perfect shopping experience. What a wonderful service, I actually enjoyed shopping for shoes. Thank you Molly for the help.
September 2023 by Nicholas Sharratt
Good service from a young girl who was clearly good at her job. Good choice of school shoes and a surprise purchase from wifey. Busy but good choice and not bad pricing.
August 2023 by Matt Turner
Placed an order online, received Schuh own branded shoes which lasted less than 3 weeks, not a great start! Used your live chat, very helpful, directed me to attend a store. I was pleased to find the West Quay branch open until 20:00, and I was even more pleased to find the manager there completely customer focused, not only did she approach the issue professionally & politely, she also furnished me with the best solution, a pair of DM?s which will last far longer?? we think! ? Highly recommend this store, & her team! Will be coming back again & again because of how my issue was dealt with, really refreshing piece of customer service! Many thanks Charlie & your team
August 2023 by Ollie Groth
Had a lovely assistant called Rubie help me chose a pair of shoes that worked for me. She really put herself in my shoes (pardon the pun) and made sure that they were the right fit for me. Wonderful service, would start here at Schuh next time I need some new ones.
August 2023 by Sharon Pomery
I purchased some Crocs in Southampton branch of Schuh but found 2 weeks later they were 2 different sizes, I called to ask if I could change them, and the call was answered and dealt in such a happy, positive manner, I took them back to be exchanged, and the staff were extremely polite and very very helpful Thank you so much for such excellent customer service.
May 2023 by Ryan O'Driscoll
After a long time of wearing nothing but plain black leather boots, I wanted some new shoes.After a long time of staring lost at the shelves, I asked for help and explained that I was woefully out of my depth.I was helped really well to find a shoe that I liked and fit me well.
May 2023 by Destiny lees (Deso127)
Never seem to have bigger sizes in stock also music is a bit too much ! And it's super warm in there
April 2023 by Adam Cain
Not entirely sure of the name of the gentleman that helped me make a decision on purchasing some Doc Martens but he has ginger hair and was extremely kind and friendly and explained his experiences with the brand himself and helped me choose some for myself extremely grateful ?
March 2023 by Keanu Gordon
My mum and I spent a good 20 minutes in this store trying on different shoes, we were greeted by a lovely member of staff called Julia, who was very patient and friendly with us while we spent time deciding what we wanted. In the end we bought two new pairs of shoes and wanted to say thank you for her amazing service
March 2023 by Roxanne Harvey
Got an incredible pair of vegan schuh's from there.Probably my most worn and most comfortable pair of shoes I've ever had the pleasure of wearing.
March 2023 by Sandi Purnell
Great selection of footwear. Doesn't get a 5 star as not enough staff on hand to assist; had to wait a while and even then once had staff member aware was trying to purchase he was serving someone else at the same time so kept flitting between the two of us which was a little frustrating.
February 2023 by KY THE BOSS
My mum and I spent a good 20 minutes in this store trying on different shoes, we were greeted by a lovely member of staff called Julia, who was very patient and friendly with us while we spent time deciding what we wanted. In the end we bought two new pairs of shoes and wanted to say thank you for her amazing service
February 2023 by Jeanette Moreton
Horrified to see about four of the young ladies on a Saturday morning (11/02/23 ) serving the customers in cropped tops and low rise trousers ! Obviously just come straight from the night club ! Seriously ladies I am sure your male shoe sales have gone up, but there is a time and a place !Retail trainer .
