December 2023 by nabiha sharif
Wonderful place! The whole team looked after me incredibly well and took all the time necessary to really understand my needs. Matt was especially helpful and did great examining my eyes.
December 2023 by David Hinks
My wife has used Specsavers Bitterne recently. They were so wonderful and caring to her. Jamie was SO patient with her when she took an eternity to pick her frames (not unusual ?). He never even flinched apparently when she said she had got it down to 7 pairs which she couldn't decide between ?. Then she had a mishap and Ruben sourced a discontinued frame for her. Then Matt helped adjust her new frames to make them more comfortable. I definitely feel we are in safe hands with this branch, that really do go above and beyond.
November 2023 by Tony Palmer
Such a brilliant helpful team. Ruben the store manager always is there to greet with a smile and help out. Rikki?s knowlege and customer service is amazing and Maggie too is a total asset to the store. The whole team is great, not to mention the caring and skilful optometrists themselves. Such a brilliant store!
November 2023 by EU Gamer
Can't say about the service it is alright. I did use Specsavers for a few years but 2 years ago decided to check out boots. Did come back to SS. But they lost its value that it had before and probably won't use it in the future.1. I wasn't notified that now you pay for an eye test when purchasing glasses that were free before.2. The frames in the range of 90 pounds are slim like paper and the ones that are thicker are just disgusting you need to go more expensive if you want decent glasses.3. Prices of trimming the lenses doubled and from my own experience the cheapest option doesn't really make a difference(the 50-pound option). Then you have to pay 80/100 per pair for slimming the lens if you want more expensive option .
October 2023 by john robinson
Great staff kind caring got the right glasses for my eyes
October 2023 by Steph McBride
Excellent service all round. Ricki was very knowledgeable and brilliant!
October 2023 by Laurice Edmond
Amazing service especially from Matthew. He goes beyond and above ??
October 2023 by Doreen Young
Love my glasses staff very efficient and welcomingJames was very patient and helpful
August 2023 by Mark Reed
I must say what great service I received today at this branch from everyone. I only went for an eye test but I will be back soon to get new glasses from them. Excellent service!
August 2023 by Chris Tomkins
Amazing staff who were very accommodating and patient with my daughters when choosing new glasses
June 2023 by Victoria Arthington
Very friendly staffLook out for the Hiden baby ducks ?
June 2023 by Lionel Yexley
First class, personal service from all the friendly and obviously knowledgeable staff.
May 2023 by adam tune
I met two very amazing persons today. The lady Ricki had so much energy and brightness about her. It made me so welcome and happy to be there. The optician I met was also very welcoming, full of energy and a pleasure to have for my appointment. Thank you for seeing me and keep up to lovely energy you both have and keep up the good work.
April 2023 by Shaun Phillip's
I got my date wrong I throught it was this morning the staff are friendly and helpful been going there 4 few yrs
April 2023 by Andy Mawby
Told they would phone me when my glasses turned up. After nearly a month I phoned them to be told they had been in for nearly 2 weeks. If your not going to phone, then don't say you will. Time to find another options I think.
