December 2023 by Joanna Grant
I had travelled to Southampton after an hr drive and decided to stop off for lunch. My husband ordered me a steak and cheese sub, when I opened it up it was all bread and salad with three pieces of meat.Fast forward to our drive home and my stomach began to cramp and that evening ( having nothing else to eat) I had diarrhoea and vomiting with shakes/sweats and shivers. I did this review in the hopes that precautions are made and this doesn?t happen again .
September 2023 by Donna Lang
I think the person who just made my sub either can't read or has just had enough of making subs for one day! I asked for 4 different salads and mayo and got a dried of bit of bread with a bit of chicken in and nothing more, was pretty hungry so ate it anyway but definitely the worst sub I've had in my life!
September 2023 by Senshi Joji
Walked in, asked for one of the pre set subs that Subway are doing now as didn?t have time to plan it. Was immediately told couldn?t pick which bread I wanted just plain. But later on they let me add sauce in that wasn?t pre set without issue?Guy kept trying to explain to me and I had to ask to repeat because I didn?t get a word he said. They didn?t include all the ingredients of the steak and cheese so it was a very sad sub when I opened it up. Worse still, server didn?t even cut the foot long and it was very flat! They?d squished the bread by pressing it rather than just closing he sandwich gently. I was hungry so I ate it, and well I only opened it when I got back home. I was on a lunch break. I wouldn?t have had time to go back and complain.When I asked for it to be toasted the server started talking to me about why he did or didn?t do it?? But again hard to understand just asked him to toast it repeatedly after finished speaking about whatever they were saying and eventually he did toast it.Really sad it was almost £12 for a meal like this. Subway tends to differ from place to place with these pre set subs?some let you customise them out of courtesy still which is great, and some prefer to use zero initiative and say order a make your own with no flexibility to customise: and I get that, I?ve been in this line of work before. You do what you?re told etc. but this weird in between of offering no option to change the ingredients or bread but add extra sauces and have the opportunity to ?challenge? the server to toast the sub which needs to be heated/toasted because it has cold mozzarella to heat up ? it?s really infuriating.Just asked me to pay, didn?t confirm the price.Wondering why I?m not giving this a 1? Because that would need to be a ridiculously dire situation, I don?t review like a child. The air con in the building on a very hot day, and them charging the correct price may have also scored a half point out of pity for the store. Really don?t get how the quality dropped so much. Used to live here years ago and the subway was fine then. Abysmal now though. Skip this one, go somewhere where people actually are competent enough to serve you what you ask for and know at least basic Subway etiquette . Maybe like the city centre ones (yes, don?t laugh, but they?re pretty good for serving)One last complaint, the mozzarella put in the sub was still cold after toasting ! Just took it out in the end.
August 2023 by Paul Wyeth
Nice food and great
July 2023 by georgie vanden-heede
Avoid ... if u want glass in your food ...
June 2023 by Vega Life
Recently refurbished place. Looks nice. We've been there a couple of times. Last visit was a bit bitter the bank-card reader did not work at all. Not just for us but other people also couldn't pay by card. We had to find an ATM to withdraw some cash. The guy who served us was kind and I was really sorry for him for this unfortunate thing.We tried the new series but didn't like the taste. I wish the meat free balls would come back. That's not the place's decision, obviously. I am disappointed in the new series. (Vegan, vegetarian) When I wanted to add more veggies to my sandwich he expressed that this one is coming with only onion and don't remember what else. I asked "so we're not allowed to get more salad?" And he confirmed. The best thing in Subway that the sandwiches are /could be always rich in salad/veggies. That's why I am not going to MCD or BK. Not anymore.Another negative feedback to Subway that my hubby did some surveys to Subway and they promised him 200 points on his Subway card, never arrived.Shame because I always preferred Subway then other fast food chain
June 2023 by Tom Jones
Fairly tasty but much pricier than the last time I visited subway!
June 2023 by David Isaac
Was refused a glass of water by new manager
March 2023 by Jamie R Evans
Ordered via the Subway app to pickup from store. Arrived in store and was advised there was no order. After 20mins of cashier being on phone to manager, the cashier found my order on their till.The cashier then proceeded to prioritise other customers orders despite that fact that mine was due to be collected over 20mins ago. Food was all wrong, footling meatball marinara had 4 meatballs in it, 9 hash browns ended up being 6 hash browns, and pepperoni slices only had 2 pepperoni on them when they're meant to have 3 pepperoni.Upon sending a complaint into Subway Customer Services, I received a standardised response saying my query had been passed to the relevant team to deal with - and just like that, no response, no refund, nothing.Steer well clear of this Subway. World's worst.
November 2022 by Martin Knight
Very poor hygiene and very poor service, rude and arrogant with unclear pricing and up selling, do not recommend the experience and will never be doing it again
November 2022 by Caner Yurteri
Fast, fresh and warm, availability after midnight
October 2022 by Matt Pearce
Everytime ive been to this subway its always been quiet which is nice.
October 2022 by Martin Natella
Awful on deliveroo. 5 different orders. Have yet to have everything I've ordered delivered from them, which is amazing when the list totals 3 items. Waste of time and money.
October 2022 by Chris Tomkins
Always nice and fresh, the wraps are my choice and always nicely made not just thrown together like other outlets, staff seem to be consistent and always friendly.Store is always nice and clean
September 2022 by Conrad Fraser
Don?t order here from deliveroo or any other delivery company subway gets the orders wrong all of the time I?ve ordered the order has been wrong going into the store and ordering food they get it spot on so not knocking them completely but just wish they gave the same customer service through delivery as they do going into store!
