January 2024 by Sepehr Pirouzan
Always good
January 2024 by Jasmine Southgate
Very helpful, friendly staff on a very busy day, but still had time for customers
December 2023 by Evangelos Nikoloudakos
Alex is finally give me a best customer service in this store . She listen to me she try to solve my request and she do her job with amazing attitude. She is very professional instead other staff on the shop they have give me one answer I can not help .ThanksAlex
December 2023 by Keyi
Terrible customer service 26/12 - blonde hair lady need to have a proper training
December 2023 by Marc Brown
Excellent service provided by Sue.
September 2023 by Izzy McDonnell
Went in to do a return, terrible experience made to feel like I was doing something wrong when I was following the care of jewellery they told me it was expensive and didn?t respect her blaming me. Her name was Fiona I believe and think her manager was there also. I now feel like I can?t wear this now as don?t want the same happeningThis took place on the 1/06/23
September 2023 by Perla Salinas
My recent visit to the Swarovski store left me extremely disappointed due to the lackluster customer service. From the moment I walked in, it was clear that the staff were more interested in their own conversations than assisting customers.It was disheartening to see them engrossed in personal chats and ignoring customers who were browsing the store. When I finally managed to get their attention, their responses were curt and unhelpful, as if I was bothering them.I had questions about their products, but it seemed like a chore for them to provide any information. Their indifference left me feeling undervalued as a customer.Moreover, the store's overall atmosphere suffered because of this neglect. It's unfortunate that such a renowned brand like Swarovski would allow such a poor customer service experience to tarnish their image.In the end, my visit to the Swarovski store was a frustrating and disheartening experience, and I left without making a purchase,
August 2023 by ?ukasz H Hylla
Poor quality plater Silver ring:(
July 2023 by larisa nita
I had a broken pen from swarovski and they changed it with a new one. So professional5stars from me. Lovely staff in Southampton
July 2023 by Melvin Butt
We popped into this store to have my wife's watch bracelet shortened buy a couple of links, very pleasant staff and exceptional customer service.
July 2023 by Paul Buckley
Nice store very busy
July 2023 by Henry D Cat
2 women looking very bored and not smiling when i picked up an item I bought online today. Reminds me why I stopped going in this shop. Unapproachable staff is a major turn-off.
May 2023 by Deon Maritz
Not sure how this place can afford its rent. Very little variety.
December 2022 by Malcolm Saker
Sales lady very helpful.Did not get her name
August 2022 by Charlie Webb
Lovely knowledgeable staff
