March 2024 by Elliot Haywood
Amazing service! Really helpfull when we amended our booking and constantly kept us updated. Heather really helped make it a smooth effort booking our holiday. Would do it again through Virgin!
January 2024 by Alison Singleton
The agent was brilliant, very patient, and did all she could to get our holiday. She had a great rapport, knowledgeable and wasn't in a hurry to get rid of us. She's a credit to virgin have used virgin for all our holidays but first time in this shop. We travelled out especially and will definitely go back again. First class.
November 2023 by Neil Thomason
Jen was excellent helping us put together our USA itinerary. Nothing was too much trouble. Thank you for your help and would recommend your services to anyone.
October 2023 by vikki white
We went in Virgin Southampton to discuss our honeymoon ideas. Jen was so helpful, we discussed different ideas that we had and she helped us along the way until we were completely happy with what we wanted. It was a bit tricky as we have some non direct flights and we popped a cruise in the middle of it but our Honeymoon is now booked, were so excited and can't thank Jen and Virgin enough.
September 2023 by Colin Austin
Gemma sorted my holiday.she was fab. Totally worth booking with the.
July 2023 by Robert Easson
I didnt think the lady dealing with me listened to what I had to say which I said to her as I left and she replied to me with a petulant remark I thought the assistant next to her had a permanent scowl as she looked at me up and down
January 2023 by Pompey White
completely lost their way- this company used to be my go to automatically but now can follow simple instructions- dates given and we were quoted....we think that's OK....then it comes through and dates are wrong. Time to find a new TA I think
December 2022 by ben thompson
Very dissapointed with Virgin holidays Southampton. We recently visited the branch to potentially book our honeymoon. We were looking to go to Mexico but had some questions about covid restrictions as one of us is not vaccinated. We were advised instantly that it was impossible as Virgin AND no other airline flew direct to Mexico. we would have to fly to America first (who would not let us fly due to their covid restrictions). After speaking with other travel agents we have found out this was a lie.We don't know if we were told this in an attempt to put us off going to other travel agents but we found this quite sly and have lost faith in booking with Virgin because of this.
September 2022 by J D
Visited to check details about a holiday we booked on the Virgin website.Staff were really nice.It can get very busy though.
July 2022 by trev Parker
I am now using Virgin Holidays in store booking as customer service booking via phone is impossible.
February 2022 by Suzie Weller
We went to Virgin Holidays in Next, Hedge End, to enquire about a holiday to Disney World Florida. We booked the appointment online and just happened to get the lovely Jen Lea as our advisor. We had done a little research online, so we knew what most things would cost us individually but we wanted to see what the cost would be though a travel agent. We were absolutely blown away not only with Jen?s knowledge but also her enthusiasm about all things Disney! We loved the random little facts that she shared with us and genuinely feel that she cared about making our holiday magical. She found us the most amazing deal and we were shocked by the price. We were then even more surprised when we had a call the next day to say there was a black Friday sale! We decided to go for it and book the holiday but we needed to make a slight change to our dates. Unfortunately by this point Jen had gone on a rather lovely sounding Disney Cruise so we couldn?t book through her in the end. I hope that her superiors still acknowledged her contribution to booking our holiday though, I genuinely don?t know if we would have booked through Virgin if it weren?t for the service that Jen provided! Would HIGHLY recommend!!!
February 2022 by Brian Hollins
The lady who dealt with us who apparently was one of the store manger once Was most unhelpful Rude & it was too much of an effort was not interested in us as a group Everything was too much for her would never returned to that store
May 2021 by Richard Parry
Staff very friendly and knowledgeable, would visit again and saved me money
January 2021 by tam ?Toddy? mccartney
Very friendly staff
January 2020 by ryan Ashley
Far from helpful with problems, problems with holiday & all I get is a £100 voucher, for a over price holiday I paid for. A delux room above the nite club which was open till 2am every nite.I wouldn't book with them again as they really don't know the info on the holidays they sale.
