March 2024 by Stacy A
Beware of hidden charges! At first I thought Your Move was a really good estate agent. However, I realised the goodness was only because they were holding my deposit. During the end of tenancy at the time of releasing my deposit, I was heavily charged for cleaning service. Even the landlord and the quarterly review Instructors said that the flat was kept in a clean condition. When I asked for the cleaning invoice, I was sent a basic invoice just showing the amount saying cleaning charges!. Agent Josephine did not even try to help to speak to the landlord or the cleaning company regarding the ridiculous amount. I felt very bad as even after keeping the flat clean and tidy by treating it as my own, I was charged a heavy amount. I will definitely not be using Your Move again! I trusted Your Move with my holding deposit but they clearly broke my trust. Anyways, money lost can be earned but they have definitely lost a valued customer!
March 2024 by Lauren Flood
Great & competent correspondence at all times buying through this team (YourMove Southampton) Can't fault the efficiency of Charlie & Max throughout our whole involvement. Thanks again for all your help guys :)
February 2024 by Rachel Ling
Although the process from offer accepted to exchange was a good 7 months, Samantha, Max and Charlie have been so supportive. This was especially evident in the past 3 months, where external agencies needed chasing! Thank you so much for you help and support.A great team to work with.
February 2024 by Lee strange
Will definitely use again.Charlie went out of his way to help me out.Great communication throughout the sell of my property.Professional service and will recommend to others
January 2024 by Hayley Spiers
Disaster from start to finish.A few days after I paid a holding deposit on an apartment, I was called and told the landlord had changed their mind and no longer wanted to rent it out. My holding deposit was returned to me.A few days later, I was again called to be told the landlord did now want to rent it again. I paid the holding deposit again, and moved in.After just 4 months of a 12-month lease, your move contacted me to say the landlord wanted to move back into the property so could I move out? I said no, my lease was for 12 months.I moved out 2 weeks before my 12 months was up and was told decorators would be going straight in. Then a few days later, I received my moving out report to discover I was being blamed for decorating materials being left in the property, mess in the sinks, etc! I disputed this immediately and was told the landlord would look over things shortly.I?ve now been out of the property for over a month and am yet to receive my deposit back. When I?ve chased this up with the agent, I?ve been told to open a dispute and essentially chase it myself. The agent Josephine who I?m dealing with seems to have zero interest in actually doing her job by chasing up the landlord herself, and seems to think it?s perfectly reasonable to require me to fill in a 4-page form just so she can ?give the landlord a deadline? (why on earth have they not been given a deadline anyway?!).I?m disgusted with the lack of service from this company. Their tagline is ?it pays to be with your move? - I beg to differ!!
November 2023 by Chris Wright
Great estate agent to work with, always really fast with replies and answering calls whenever needed (other companies are not the same). Worked with Sam for a purchase with Your-move and she was amazing to work with. Really recommend these guys.
November 2023 by Ti Be
Horrible estate agent. They took the agents fee, but they didn?t do anything to help, they requested us to contacted by ourselves. The service is worst, they was wasting our time and getting trouble with us.
August 2023 by Pawel Chomicki
I have been looked after Vic Morecraft as I was looking for an apartment for rent on two occasions in the past 3 years. She has been absolutely excellent ! An exemplary Senior Lettings Manager !! Very kind, helpful, efficient and respectful of the client, she is the example setting the industry standards, honestly if most Lettings agents were only a bit like she is !! Five stars !
August 2023 by Lambeth Longshanks
I bought my lovely home in Southampton through this company. It took 5 weeks start to finish. Max, Frances and Charlie were first rate for speed, flexibility and communication. Absolutely first class. Quality outfit.
July 2023 by Richard Martin
Many thanks to Charlie Dibben and the team at Your Move Southampton for their great work on the sale of my flat. Charlie gave me spot-on advice from the start, quickly found a genuine buyer, chased up the conveyancing process when necessary, and saw the sale through to completion. Highly recommended!
April 2023 by Steven
Jenna was fantastic, I requested a copy of my tenancy agreement and wanted to update some personal details. She was very fast and efficient. Thanks a lot!
March 2023 by Linda Chung
Your Move Southampton is a reliable letting agency, particular in maintenance team who always help customer solve problems swiftly. Much appreciated for the customer centric service.
February 2023 by Liz
A big thank you to the Sales Team of Charlie Dibben, James Bennett and Max Johnstone-Pope at Your Move for their outstanding work during the process of selling my property. Their approach and knowledge instilled confidence from the start.Valuation at a difficult time in the market was well-judged. Communications were excellent, with regular updates on progress. There was always someone ready to take a call from us to answer any question. When it looked as though our buyer was going to pull out, Charlie saved the day and kept the sale on track. An excellent service all round from the team. Thank you!
February 2023 by Lee Browne
The London road team are fantastic. We work very closely with Emma Clark as we are a tradesperson for them and she could not be any more friendly and helpful. The whole team are very much this way too.
February 2023 by Debs McLean
I've used YourMove Southampton, on the lettings side, several times over the years as a Landlord. They have always been professional and super helpful and have found me great tenants in a very short time frame. Special shout out to Vic and Luke for answering all my questions and providing a fab service. I wouldn't use anyone else
