March 2024 by Reyad Shihadeh
My partners number plate fell clean off she went over a bump - she panicked and swung into mr clutch. Ian the manager sorted it out within 5 mins and reassured her.Mr clutch have now earned themselves a new customer from that small act of kindness.
March 2024 by Chantal
Looked for somewhere last minuet to do my MOT and this was the only place avaliable (Portsmouth branch) for the times I was free. Very accommodating, went above and beyond if anything. delt with the manager mister G. very friendly guy, hung around for way longer then i needed to be just chatting away lol. They manged to do the repairs to my car alot quicker then expected. Great service ??
February 2024 by Jan Richards
Overdue mot. Mr Clutch fitted me in straight away and delivered the mot within the hour. Manager was friendly and helpful.
February 2024 by Rob Bowsher
I was experiencing problems with the clutch on my Audi TT, I phone Mr Clutch and made an appointment to take the car into them, I dropped it off and awaited the phone call, the manager phoned me to inform me that the clutch was absolutely fine but the problem was a pipe to the clutch leaking fluid, it was very expensive to replace over £300 but that was the problem, I asked if he had checked the clutch and he assured me he had and it was fine,So I went and pick up the car paying the invoice of well over £300 asking to see the old leaking pipe only to be told he had already disposed of it, I also asked if he had test drove my car and he said he had and it was absolutely fine.With in 10 miles I was back at square one again with the clutch, I took the car back the next day ( Saturday morning) at 08.30 when they opened, only to be met with a very rude and borderline aggressive manager informing me that he told me to phone up when I had a problem not just turn up! The day previous he told me the clutch was absolutely fine and he had test drove it etc, no mention of a return.I asked him for his customer services email address only to be informed/ threatened that if I involve them he would have to take his direction from head office and it could be weeks before he could/ would look at my car again.I took my car to another garage who test drove it and told me the clutch was knackered, they renewed the clutch and showed me the old clutch which had burn marks on it etc, they were also very sceptical about the pipe renewal and the price charged.Please do not use this garage they are awful the manager is aggressive and rude and only interested in taking your money.Absolutely awful service.They should be ashamed.
February 2024 by Freya Zorg
Amazing customer service and work ethic!, I?ve been a mechanic for 15 years and have seen both sides of the trade. I?ve always been nervous of my own end of year MOT/Service costs by other garages. But I can truly say I?m happy with this garage honest professionalism. I?ve had a clutch fitted here, MOT, suspension and service work, the staff even helped with booking me in as I travelled the world. I came back and was amazed with the genuine hospitality, I collected my car and it?s brilliant! Thanks guys ?
February 2024 by Jay
Great place, great staff
June 2023 by Mike Hooper
Fantastic price. Great service.Booked online, called to book time for air con service, dropped off. Work completed on timeEnjoying the coldGreat friendly staffService: Air conditioning
June 2023 by Sean Capes
These guys were excellent. Really straightforward, open and honest and good value too. Highly recommended. I will definitely use them againService: Brake service & repair
May 2023 by liz pritchard
I had my clutch replaced in January 23 and have done under 500 miles so not due for its first check yet. Last week it developed a knocking noise so took to another garage for investigation. When carrying out the work the technician has over tightened the drive shaft into the NSF wheel bearing and the work has not been checked, due to their actions it has sheared off and left my car in a dangerous and unroadworthy condition. They obviously rush jobs and don't care about customer safety or service. On attending the garage was told " it could have happened anytime and to contact customer services" . Have been on hold for 45 minutes trying to speak to customer service. Stay away from this place, they obviously don't take pride in their work.In reply to your comment that you can't my invoice my husband paid. He has now spoken to you and you should be collecting my car by low loader this afternoon as it can't be driven. I have been told by, Cliff Russell | Customer Relations Manager "We will need you to remove the one stars urgently, before we carry out any investigation into your concern".I will amend my reviews at the conclusion of this matter.
April 2023 by Sara Dorey
Clutch fitted Feb 2023..Manager Jason is rude arrogant and basically talks to customers likesomething he stepped in..overall experience ...clutch doesn't feel like its been changedSituation unresolvedAvoid Mr clutch coz customers do not matter ...so they take Yr money n run...My clutch is terrible
March 2023 by Mike Jackson
don't bother rung for a price got told I'm in the middle of something, took my number didn't bother ringing me back. rubbish customer service and rude so I took my business elsewhere.
March 2023 by Jolene Davies
Absolutely excellent service, they give you a guarantee, for a 3 or 4 times free check service on your clutch, after they have fixed it, after you hit certain miles on the clock . To me that is excellent , for peace of mind .
December 2022 by Scott Thomas Smith
I would highly recommend this Garage. I have a company Large van. I took it to local main Renault dealer total disgrace. Came back missing a hub cap possibly from a so called inspection at £180.??? Not fixed . Took it to Mr Clutch. Excellent professional experienced team. Jason Manager very polite and helpful. Phoned me & kept me in loop re large Clutch replacement. A fast efficient professional service. I will now take all company vans there.Excellent.
December 2022 by Krisi Hulme
Worst customer service ever, the gentleman on the phone was nothing but rude, abrupt and unhelpful and did not provide updates so lots of time wasted. I can see there are numerous reports on his attitude so I am surprised he is till there
November 2022 by Nihad Ahmed
Awful service as well as a flop of a job ? receptionist has a serious attitude issue, called mr clutch but can?t even fit one must of got the license from a cereal box
