December 2023 by Darren Bean
Very happy with my new gravel bike?. Service was excellent would definitely use again
December 2023 by Benjamin Leatherdale
They have a nice range of Bikes and the staff are very friendly and helpful
November 2023 by Titus Bicol
They have affordable and high quality bikes.Staff are approachable
November 2023 by xanthe hackett
Great service. Out on a ride got a puncture and took my bike to 99Bikes for inner tube replacement. Quickly repaired and interesting chat. Thank you
October 2023 by Colin Saunders
I?ve been using 99 cyclesfor a couple of years. I?ve found staff to be friendly & helpful. The work they carry out is always to high quality & at a reasonable price. When I took in a bike recently that was beyond repair they were kind enough to not charge me labour charges. They also have a rewards scheme which is unusual for this type of shop.I?ll be continuing to use them & highly recommend them to others.
October 2023 by engel RM
Great experience buying from them. Put a bike on hold and my cycle to work took ages.. they held the bike for far longer I was expecting, no trouble. Excellent service. Great communication. Will be my place to go for the next bike.
October 2023 by R Simm
Not the best post sales service. Within weeks of getting my new bike a link in the chain broke?. When I took it back to the shop I was charged for the replacement as they said it was a serviceable part of the bike?. I found this very disappointing from a brand new bike purchase and expected it to be replaced for free under guarantee. I was told I probably broke it as I changed gear whilst pedalling? well I?ve been doing that for 40 odd years and never broke a chain. Fobbed off. I won?t be returning, I was warned their post sales service was bad too. Oh, also I have emailed directly regarding my disappointment but was ignored.
October 2023 by Mitch Townsend
Bought a Scott Addict 20 on cycle to work scheme on line. So required the usual admin to get bike ordered, this was a seamless experience with Phil at Southampton. Bike was shipped out in no time & was exactly as it should be. However, after 20 miles front wheel developed a clicking noise. Contacted Phil who was very helpful, suggested I take the wheel to local Scott dealer to get it looked at. It couldn't be fixed & required replacement. Phil opened a ticket with Scott, 2 days later I had a replacement wheel set. Excellent service, communication with 99 bikes was very responsive, nothing was too much trouble. Very impressed, 99 bikes at Southampton & Phil are highly recommended.
October 2023 by Philip C
Great experience when I took my bike in for an overdue service, prompt and helpful communication, responsive to questions and efficient and expert attention to what the bike needed.
October 2023 by Ade Yinka
Great customer service by a legend called Louis, helped me fix my baby buggy, great customer service, definitely coming back. Great team
August 2023 by Paul Wilson
Very helpful and very willing to help with my brake problem
August 2023 by Mike Wilson
Excellent service. Found the bike i wanted on their website then found the same bike elsewhere online at a cheaper price, discussed this with the sales team & they stood by their price match guarantee and matched it which was brilliant. Paid for the bike and it was PDI'd & ready in 3 days to ride home. I highly reccomend 99 bikes in Totton for your next bike purchase, great location, very knowledgeable team & great prices. My experience with 99 bikes has been very pleasent & as Arnie said "I'll be back" ?
July 2023 by Reflex Trap
Coke in with a badly bucked wheel and it was ready and fixed 3 days later came back bad buckled by front wheel and was in trouble with money and they realined my wheel for free amazing guys will. Always shop here from now on
July 2023 by Andrew Fay
Picked up my cycle to work bike from 99 bikes. Super helpful from start to finish. Great help with choosing the bike to start with, then a test ride, selecting spares, a test ride and collecting it when ready. Many thanks Byron, Fletcher, and Shaun who all made the process super straightforward.Loving the new bike!
June 2023 by Martin Reaney
1st visit since change of ownership.Took rear wheel in due to bearing issues at 10:30am on Sunday, not expecting to get it back until Tuesday after BH at best. Very helpful staff member (Fletcher) spoke to mechanic & advised they'd take a look same day. Got text message less than 2 hours later - repair done. Reasonable cost & I get to ride again tomorrow. ?
