February 2024 by Steve Cooper
I just want to put it out there that this pharmacy is and has been exemplary in their help and support to myself personally for well over 25 years?????The current staff thats all the girls and the occasional male pharmacist are exceptional and deserve far more credit and appreciation for the hard work they put in ??During the pandemic they were on the receiving end of some extremely uncalled for and totally unwanted criticisim and comments from some rude people and it was not on in my opinionAnyway THANK YOU girls and boys of Rowlands milton road you are superstars and I love you all, take care yourselves always because of the way that you take care of your customers See ya soon ?????????
July 2023 by Sally Burton
Great pharmacy and lovely staff, iv just rung up as I?m late collecting my prescription and I got through straight away and spoke to a lovely lady.
July 2023 by Jean Cole
My prescriptions are always ready for myself and my husband on time and even quicker lately ! The pharmacy team are very friendly and professional. I have nothing but praise for them as I know how very hard they all work all time. Thank you Rowlands !
July 2023 by janet Ford
Thank you to Janet and all the staff at Rowlands - Cowplain. You have all been under considerable strain and stress over the last couple of years. At the end of the day you can only work with the tools that are given to you, and I think you all deserve a pat on the back for sticking with it and riding the rough, and Rowlands should be for forever grateful to you.Keep up the good work, and please everyone try and be patient - I know it can be very upsetting when you can't get what you want when you want - I know for a fact that the staff go in much earlier than their contracted hours to try and keep up with everything- Most Pharmacies are in the same boat and have the same problems.Thank you all
July 2023 by grace stacey
Always very good friendly service
July 2023 by Rob Reddick
Why is it so hard for anyone to answer the phone...I rang 11 times within 15 minutes there's enough staff in that shop you'd think one of them could pick up ?Just read some other reviews seems like most people comment on the lack of answering the phone..
June 2023 by Danni Gillett
The people in here are so friendly, lovely & helpful. I only found this chemist a couple of weeks ago and each time I go there, they have been super helpful & really friendly so no complaints from me.
June 2023 by Chelsea -Mama of Dogs
Lovely staff, good customer service...it can get mega busy! At times, I've waited for what seems like forever in a queue...however there have been times when I've been in and out..it depends a lot on the time you go there
May 2023 by Abigail Hughes
Worst pharmacy ever. Would not recommend to anyone
April 2023 by Paul Hughes
Find it a bit sad that the common thread Isee in these reviews is not addressed, but someonenfrom the business always responds to the comments. Stood in the place for about 20 minutes and the phone rang and no one answered. My daughter has spina bifida and tried calling this morning to get no response. I see why. Also have no idea why I wait for 20 minutes when only 2 people are ahead of me. Something is really inefficient. I come from South Africa and have worked with pharmacists there. Never had customers waiting more than 5 minutes. Unfortunate to say the least
April 2023 by Sarah Crane
I would give this pharmacy 0 stars if I could! Shocking service!Don't expect to get through on the phone, they do not answerAnd then if you would like to go into the pharmacy as you have no other choice, expect to wait for at least half an hourI requested a repeat prescription a week before needed ( as advised). 3 items. When I went to collect it, one item had not been returned from the Dr, and they only had one of the other items in stock. Why am I requesting a week in advance for it to still not be ready?I asked how long this would take and was told a week ( 2 weeks after originally requestedSo off I go with 1 item out of 3 to get to car and realise it is not what I had requestedI returned to the pharmacy with the item still sealed and was told it was the same, it was not and I have previously had this conversationI was told quite rudely that they could not do anything and I needed to talk to the Dr.I then asked what I should do with the item I had as it wasn't the correct medication ( that they had told me they had given me and was still sealed).I was told there was nothing they could do as it had left the pharmacySo I am still without medication and nearly £10 down
April 2023 by Naomi Marriner
Absolutely diabolical service. Trying to get through on the phone is IMPOSSIBLE. Was stood in there at one point with them stood there point blank ignoring the ringing phone for over 20 minutes whilst the staff are in the back drinking tea having a laugh!!! Will be moving my pharmacy now. Do not care about treating their patients in the slightest.
March 2023 by Nick Nichols
Never answer the phone phoned at least 20 times over a week and rude staff
December 2022 by Kathy hounslow
Telephone access is very poor. I have been trying for two days now to order my prescription and they take 7 days to dispense. it?s not good enough. Why does the phone ring out then when I immediately ring again it?s engaged?
November 2022 by Jamie Young
Extremely unprofessional pharmacist hands out opiate prescriptions without checking credentials or asking for signature as per schedule 3 cd rules will be reporting
