November 2023 by susan donaghy
Everyone very helpful. Despite my appointment being on a busy Saturday my wait was a few minutes only. And I am happy with the special offers and the price for new glasses
November 2023 by David Kidd
Very helpful and professional except for appointment times - they don't seem to mean very much. Highly recommend Tracy the optometrist, and Chloe for any assistance.
October 2023 by Carol W
So impressed with the professionalism and personal attention of the whole team but especially the optometrist Tracy Ly, who was superb! Many thanks!
September 2023 by John Hughes
Twice requested eyetest due to reading probs . Twice declined to test but quoted for new glasses based on their three year old test results.I have since taken precaution of getting eye test at alternative major optician and found that I need new reading prescription lenses.Specsavers would have sold me glasses not fit for purpose.
September 2023 by Nik W
Really great experience choosing and picking up new glasses. Friendly, helpful and knowledgeable staff.
August 2023 by Tess Ridley
Outstanding staff ? made my daughters experience really easy considering she has autism and adhd I can't thank the staff enough for being so kind and promising her to play musical chairs which she has not stopped going on about lol ?
August 2023 by Aliakbar Shakour
I bought 2 glasses from there. Actually there was a promotion for it. My doctor was Wai. She was a professional and checked up my eyes with scrutiny. Bee was with us and prepared everything. Also, Kimmy helped me to finalise my last adjustments. The variety of glasses is fantastic ?. The price for me was perfect. The interior design was impressive. The testing facilities, in comparison with my history in other places, were great. Have a look and find out what you need.
July 2023 by W Qui
Took my specs in to get repaired... they did them there and then. Manythanks
July 2023 by Rob Jarvis
Excellent staff.Store Manager not so. Not a bad chap just not very helpful. Miss sold me 3 pairs of glasses and weren't prepared to do anything to rectify it unless i spent my monet to sort there error out. .Been loyal for years but myself family and a few friends have agreed never to use them again. It's a bit more in depth but to long winded to go in yo.But this is a honest review.
July 2023 by Jade Gill
Do not buy sunglasses here!They do buy one get one free for sunglasses. And we purchase the sunglasses thinking it's a very good deal.At the beginning only one pair arrives at the appointment time which is 2 weeks after we did purchase.And when we go get the other pair it's a month later. The staff there ask if we have an appointment.. we said we have appointment month ago and we being sit at corner waiting and waiting. The reason js our appointment has been taken care of already. And nobody really come to talk to us.We understand they are really busy but the commnication is very poor
May 2023 by ANGIE SPURRIER
3rd attempt today to collect a replacement frame, as the frame of my new glasses was damaged when I originally collected, so actually my 4th trip in for this frame. Again, they couldn't be located so waited a short time and said I would pop back as needed to get other things done in Whiteley. On my return the store was pretty busy so was asked to wait - I asked if the frame had been located and it had. Waited a short time, looking at frames with a friend and no sign of being served so left, seems there will be a 5th trip to the store :(.4/5 - not had a response yet following completion of your questions via the link I returned 6 days ago.9th May - went in to collect my new frame, but it was damaged so they will be ordering yet another frame, asked why it hadn't been checked for damage, bearing in mind the original frame was damaged, they weren't sure. I also suggested it wasn't a new frame but the display frame and it was agreed this was likely. Very poor service and losing the will, also never had a response to my original review above.
May 2023 by Clive Wilson
Specsavers Whiteley: saw Mr Ali on 5 May over concerns in left eye. He did a test that suggested something serious may be wrong. He typed letters emailing one to QA ( and also ringing them). Couple hrs later I was at QA seeing their Eye Doctor . Relief when told eye surgery not needed yet when it appeared touch and go. Mr Ali rang me next day asking about it. All I can say Mr Ali is you gave SUPERB service and Specsavers must at all cost retain you in their store. Many thanks Mr C Wilson
May 2023 by Linda Crossley
Feel a bit let down by Whiteley, had eye test brilliant, ordered glasses brilliant, had an appointment booked to collect, arrived to be told rudely we had to sit and wait for at least half an hour, we said we had an appointment, he said that didn?t matter, very rude man. I called the next day to try and rearrange to be told this man was actually the manager!!!! We have always used this branch and always enjoyed buying glasses, I have collected them, but will never use Specsavers again. Very disappointed.
March 2023 by E E
Shocking experience! I hope things have changed now. I went 2 years ago and was given glasses that I couldn't actually see out of. My test felt very rushed and I've worn glasses for 10 years, so I've been to several eye tests. I was told to drive home in these new glasses to test them out, but I couldn't see so I drove home in my old ones. I tried wearing them at home, but could only tolerate them for 30mins at a time as they gave me such a bad headache. I went back to the store saying they'd given me the wrong prescription. I had to go back on 5 occasions to the store to get my prescription sorted. In the end, they did a free restest where they stated "we're not sure what prescription to give you but try this one." So I wore that prescription for the past 2 years no problem as I didn'tget headaches from these so thought they had got it correct that time. Then yesterday, I went for a test at Vision Express where I was told that I'd been overprescribed by Specsavers in the right eye, meaning I had been wearing glasses too strong for me. This means I now have to throw out all my contact lenses, as they were from the Specsavers prescription. Very disappointed as previously I'd been to other Specsavers stores and never had this issue. I will now be sticking with Vision Express as I don't want to risk my eyesight being tampered with by incorrectly prescribed lenses.
March 2023 by Chris Tomkins
Really nice and friendly, helped me with my new prescription
