October 2023 by Yuvraaj Gautam
A great experience from start to finish! From the moment you walk in you are made to feel welcome. The staff were courteous and very attentive. The optician, Jasmin, was very thorough and took time to answer any questions I had about my vision. Would highly recommend!
October 2023 by Aneta Cooperthwaite
Very disappointing. Booked first eye test for my 5 year old. Late?s appointment available was 3:40. Pick her up from school, driven quickly as we can to make on time. Due to some traffic problems on motorway I rang the shop to apologise and inform them we will possibly arrive little late. Manage to get to Vision Express 6 min late just to be told that my daughter appointment has been now cancelled because we are late?. If we arrive 5 min late she could be seen but 6 min i unacceptable. Extremely unreasonable in my opinion. What a great way to encourage children visit optician. I strongly believe if that would be adult appointment with potentially £450 to spend in shop it would be acceptable being little late. Definitely won?t be coming back there for my examination and new glasses.
October 2023 by Hala Haddad
Not great experience, I asked them to order urgent glasses for my daughter as she lost her one and she needs it for her exam , they said will do it fast track, but after i paid , it turned up 10 days to deliver itAlso my daughter should get NHS discount but they did not offer me that deal I had to pay full price , did not advise on that , so I went to Rawlings optician in Hedgend they were so helpful I paid nothing compared to Vision express plus they delivered it next day for fast track ... never go back to them again , also to mention I asked them to have the prescription to send me a copy via email but I had to begged them called them 3 times for sending it , so bad service if you need a good service affordable price, go to Rawlings Optician
August 2023 by Jessie Fullick
Lovely open space, waited for a while at the desk for someone to say go sit down. The man that done my eye test was lovely and so was the lady that helped me choose glasses and sort the payment. They forgot to do extra screening thing I had booked so had that done after choosing glasses. It wasn?t explained to me properly what my glasses were for and when to wear them despite asking what it meant on my prescription. I got very confused at the desk when it came to paying but the lady was lovely, it probably was more my fault struggling to understand being on the spectrum. I?m still unsure whether I?ve ordered anti glare or not as they said a few different things and then said would you like that or not and said a price which I didn?t understand if it was just to add the anti glare and something else or not so just said no in the end. I was getting all flustered with confusion after asking what they were all for and still not knowing if I needed it or not. There was a lady in the background that kept saying quite loud that we are closed now, so I felt a little rushed, I didn?t know what time they closed I just booked my eye appointment and was there sorting my new glasses after. I felt awful but also didn?t understand why they offer appointments at that time if they were closing.
April 2023 by Rick Grimm
Waited shop and sorry to keep me waiting for Eye test then told I'm 10mins late, I've been waiting 10 minutes, so didn't get Eye test. Not going back there.
March 2023 by Karen F
Amazing kindness and after care following my partial macula hole diagnosis. The optician, Saleh and the whole team have supported me with thorough scans, tests, explanations and letters to hospital eye specialists and GP. This demonstrates the importance of regular eye tests.
February 2023 by Alice Moneypenny
Super opticians, thoroughly recommend especially for children. It took my son about 6 or 7 appointments to get his lenses in and the staff were so patient. 10/10
January 2023 by Daniel Barron
Sat on my glasses and broke the frame. Went in and 15 mins later frame replaced. No appointment. Frame was luckily in stock. No charge for fitting - just for the replacement frame. Saved my day.
December 2022 by rogelia murton
I had a very pleasant experience when I had my eyes tested at Vision Express Whiteley. Looking forward to collecting my new glasses. X
November 2022 by Kirsty Farringdon
Took my 5 year old daughter here for an eye test and was greeted by friendly staff. Had to return the following week for dilating drops to complete the test, my daughter was very anxious & distressed however all the staff were really patient & reassuring with her and tried there best to comfort her. Glasses were ready for pick up within less than a week. Great service.
November 2022 by Nicky Zuczkowski
Absolute shambles. Booked an eye test twice with them and both times have turned up to be told I'm not booked inShowed the text confirming date and time but told someone had moved me to the next day.Made another appointment there and then as they said it was a computer glitch so safer to do it in person. Offered a free test as compensation and given an appointment card.Turn up today, I'm not booked in!! Showed card to the sales assistant to which the manager shouted across at him 'see Jacob about that as there's been a mix up' so they were obviously aware of it. Couldn't give an explanation but couldn't fit me in till Thursday which wasn't convenient.Offered another free test but don't trust them now. Asked them why they didn't contact me if they knew there was a problem, no answer to that.Should have gone to Specsavers in the first place!!
October 2022 by Lynne Ball
Thanks to Tom for his kind and professional service today, doing my OCT scan and follow up. Very helpful. Much appreciated.
October 2022 by Michael Barnden
Visiting an optician rarely comes into the top 100 things to spend my time doing. However, it is essential and made all the better when you encounter polite, capable and considerate staff.Having the start of my 3:10 appointment delayed, I felt slightly miffed but the optometrist Saqib (Zaman) invited me in for my test despite the preliminaries not having been completed and conducted some of those tests himself. I think I was given the best eye examination I have ever received. He is quietly spoken, undemonstrative and patient, whilst eager to provide the best possible result. Having been given my new prescription, Josh gave me a brief run through the options and gave me time and space to find what I wanted (I hate hoverers)!All round, a good experience.
October 2022 by Pete Knight
Efficient, helpful staff. Good choice of frames. Delivery could be better (10 days), and prices a little lower.
August 2022 by Leon Britton
Well what can I say , eye test less than a week ago . Glasses sorted and home delivery in 72 hours . Stunning service from beginning to end .10/10Lee
