March 2024 by Crysta D
Unfortunately we had an issue with Kuoni on our very expensive safari holiday. The main reason for booking with Kuoni was on the basis that this was a private safari experience and it would only be us in the car on the game drives.Emma understood this was a deal breaker for us and confirmed our safari experience was a private experience and this was confirmed in an email that their packages are ?private experiences?. However, once we arrived we were misled about this and unfortunately, and to deal with it on our lifetime holiday.We had an amazing experience with Governors Camp Collection and I have to say, they dealt with it brilliantly. They argued it for us and paid for the remainder of our holiday as it was sold; private. The manager said continue with your drives and we will sort this for you.Kuoni really didn?t budge, and for that reason, we will never go with you again.All we recieved was a quick call after the holiday from the branch, with excuses being made, one being that Emma no longer works there. This just wasn?t acceptable. We had email proof with how the holiday was sold, so there really shouldn?t have been any issue.Do not misled customers. Use the wording from the Governors Camp website if you?re selling their packages.We will be going back to Governors as it was a truly magnificent experience, but we will be booking directly through them. The team was fantastic and actually cared about making you happy.Truly disappointed with Kuoni on this. Just make sure you get everything clarified and in writing - ask questions! You don?t want to sort out these issues on your holiday. Luckily we asked these questions and GCC completely agreed with us.
November 2023 by Sandra Feltham
Brilliant!!! I wanted to book a trip to the Maldives and the girls pulled out the bag the perfect island that ticked all our boxes and having now just come home from our dreamy perfect destination I will definitely be going into kuoni for my next holiday too! (And plan to return to the most perfect island in the Maldives again!) huge compliments to kuoni for finding me the most perfect holiday!And it?s not just the girls in kuoni Winchester, from landing in Male airport there was a kuoni representative who greeted us and took care of us onto the next stage of our journey! And the same coming home, we were blown away by how all the staff we encountered in Male were lovely and so helpful!Thankyou girls!! Can?t wait to come back in and start booking my next trip!
May 2023 by Rachel
Nicole and the team were so helpful in finding our perfect honeymoon destination. Fabulous service throughout making the process from start to finish completely seamless. So much so we?re looking at our options to go back next year already ???
March 2023 by Robert Smith
Emma was knowledgeable, professional and kind and really helped us with our thinking for an upcoming trip.
December 2022 by Nick Goulden
Everyone at Kuoni Winchester, is an absolute delight! They greet us like old friends and we most certainly feel that they truly are friends. They are incredibly professional and make each visit an event. We feel completely safe in their hands and we enjoy a fabulous holiday each year, and this year will be our tenth in a row with the amazing team at Winchester.If you are considering booking a holiday we encourage you to pop into see these guys, as at the very least, you will leave with a spring in your step from a fabulous interaction with these special people.
December 2022 by Christopher Lowe
I wanted to call out Karen Munro at Kuoni Winchester. Her knowledge of destinations, putting together a tour for us, her attention to detail and knowledge. Really impressed. Through the process of the itinerary, to the booking and the follow ups. Brilliant. And thank you.
December 2022 by Sade
For fear of missing out a single detail, all I can say is our experience with Kuoni Winchester was exceptional. From the moment we sat down with Denise, right up until our trip to Kenya (very sadly) ended, Denise and the team were always on hand to answer any questions. We can?t wait to book our next trip!
November 2022 by C W
Our favourite travel agent, we've used them almost exclusively for the last 10 years and have had some amazing trips with Kuoni. Nothing is too much trouble, all the holidays are special and always go smoothly and without a hitch. The Winchester team are amazing, we love popping in to say hi or have a chat, everyone is so welcoming and we feel like part of a family. Highly recommended.
November 2022 by Peter Boulton
Another wonderful holiday booked through the Winchester store and Nicole Henshaw. Thank you to all at Kuoni for all of your care and attention to make sure we had a truly amazing experience.
October 2022 by Tony Gallagher
Excellent service. We have used Nicole several times before and the advice and follow up has always been first class. These days when booking holidays you need someone you can trust!
January 2022 by steve cordes
Excellent service as usual. Karen was extremely helpful in sorting out our holiday plans.
September 2020 by Barry Wells
Amazing personal service. Thank you for all of your help
April 2020 by John Harney
Such great service from the whole team! Booking holidays is a breeze with these guys! Thank you!