November 2023 by Catherine Perry
An OK-ish Boots. Generally it'll have what you need, though there are some Boots in smaller towns with a better product range. The pharmacy on the weekend can be a nightmare with some long queues and waits. I went for a flu vaccination today and they claimed to have no record of my order. Eventually they found me and then said the system hadn't ordered my prescription. And then they said they mislaid the key to the consultation room and were looking for it. When I asked for a refund, they said I could do it on the online system - the same system that didn't have a record of my appointment booked over a month before?! I don't know why I keep trying to get flu jabs from Boots Hereford; it's been 4 years of poor service. No more!
November 2023 by Sharon
Went in for a colour match on foundation and the lady in the hereford branch was so friendly and sorted me out with the perfect makeup for my skin.wished I'd took her name but she has a dark bob hair cut. I'd like to say thankyou
October 2023 by Chelsee Gee
POOR SERVICE AND JUDGEMENTAL !Due to being on maternity leave my monthly pay has decreased allowing me to have an NHS healthy start card, this doesn't give you much but is around £20 a month towards milk or fruit for the little one. After a 2 hour drive from wales to boots as this is one of the only.shops who provide my sons special organic milk with no palm oil in due to his digestive system not tolerating normal milk. I went upstairs to the baby section got what I needed and walked to the till the women then said can you not go downstairs and pay (but the tills are open), I questioned this she said she's busy. She was standing around talking woth another colleague, but ok so downstairs I went. I got to the till items all scanned and I tried to use my card as soon as I pulled out the card you could see the cashier pull a face then request me to sign which is fine. But then began questioming me aboit having proof of of a signature and refused to sell me the milk because I hadn't got another card with a signature on !!! The only the one I had was the one trying to be paid. Now I have worked in retail and you don't need another card you need the card being paid with and a signature from the person so I docnot understand why I was being questioned about my identity. The queue was building and the women asked 3 people over they still refused me baring in mind i have been using this card for months at boots with no issues. This was very embarrassing as everyone could see and here as i argued with stsff why i could not use the card to grt my son his milk!!! which is disgusting !!!!° i had to then drive another 1 hours with my son to another boots to get this milk where they accepted the card !! I even rang healthy start and enquired why this happened where the man informed me that it is down to the shop as they do not require a signature and they should only do this against the card your payimg with not question you. I think the women should be ashmed of themselves turning away a mother trying to get milk. I know this review won't go anywhere nor will anything be done but to anyone using this card. GO SOMEWHERE ELSE SAVE YOURSELF THE EMBARRASSMENT AND STRESS
August 2023 by Lynda Watts
Went in twice today. OTC not staffed, notice advised to go to prescription counter. Waited 10 minutes both times. No one came! Although staff knew we were there. I rarely shop in Boots. Never will again. So rude.
August 2023 by Jack
Friendly staff, limited choice of products but staff were really helpful. Best Boots for customer care.
July 2023 by Andy Robertson
Went there for a prescription that needed four visits before the prescription was fulfilled.Also, their bargin bins seem to me to be disceptive. £1 bins with a very small "from" on the label.
June 2023 by catherine green
Good places to get makeup and nail stuff
June 2023 by William Alexander
Got what I needed, fair price
May 2023 by Mark Weaver
Everything you could want from a boots store
May 2023 by Liz O'Brien
We were on holiday.. called in to get something. Shop was stocked well..
May 2023 by Steve Franklin
Some good items on offer here. Complete with pharmacy.
February 2023 by Melinda Ackerley
Jumped up stuck up staff changed my chemist because of this
February 2023 by Harriet Evans
Not so keen since they changed the make-up counters, the staff do the best they can to advise but it is not possible to know about all the brands.The online collections are upstairs which is such a pain as you cam often be waiting a while for the lift. The process can be really slow too.
February 2023 by Heather Blackley
Always amazing service at the pharmacy ...how they keep smiling and kept their cool with some very rude unappreciative ' customers' is amazing xx
February 2023 by Stevie Boy6
Friendly staff and plenty of choice of products, they also offer a variety of health services. However the aisles on the ground floor are rather cramped and the heating is unbearably stuffy. I did go in to enquire about photo prints but came out none the wiser.
