October 2023 by Peter Murrieri
Halifax Hereford is a total waste of time I have been in 3 times and told to go and use phone or Internet banking because the can't do anything over the counter in branch.
May 2023 by nick austin
I think they are very good. The trick is to use the Halifax to your advantage like me don't have a credit card don't lend money unless certain can pay back.
April 2023 by nathan may
It's ok for people on the dole or retired. If you work a regular job no chance! Saturday they close at 1pm. Absolutely useless bank.
December 2022 by Dan Lee
Just stopped in at five to closing time, staff could not have been more amazing if they tried. Made so much time for me and fulfilled my request within minutes. Will always visit these guys in future rather than phone or internet. Thanks Tracey Assistant Manager and other friendly girl with awesome curly hair.
January 2022 by Ulic Miballzac
Never had a problem in 15 years, in branch or online, not sure why the one star by one member, seems that people like to blame others for their own some called health issues, and as they probably don't work they should have all the time in the world to be patient if they feel the need to call customer services, in this day and age people think they are centre of attention and need to be answered before anyone else.
July 2021 by Charlotte Mayo-Evans
Excellent service particularly by a young man called Michael and the manager whose name I didn?t get unfortunately. My partner and I went in on Thursday 1st April to open a joint account, however we had to make an appointment and have my proof of identity sent away, which would have taken too long as my partner was leaving for work and our time together was limited. Michael and the manager said there was an in-branch scanning system being trialled which would mean we wouldn?t have to wait for my documents to be sent off and he managed to find a very nice man in the Cheltenham branch who had a cancellation and was able to fit us in for a phone appointment the same day. All sorted much quicker than we had anticipated and it wouldn?t have been possible without the excellent service we received at every point. In particular Michael was endlessly patient and helpful. Thank you very much!
September 2020 by Lee Teresa Moore
Truly appalling, statements not sent, bank charges deducted from account without reasons being given. Telephone waiting times exceed one hour, or line gets cut or telephone services dropped, especially at weekends. No way to get help as a very vulnerable customer. 4 months have passed and I still cannot get the issue resolved. Due to health reasons I cannot visit my bank. Service beyond woeful, which is exacerbating my condition.
January 2019 by Ali Roper
First time visit. Really helpful happy staff. Excellent customer service. Needs to be added to Google maps ð???
March 2017 by Gareth Jones
Polite staff
November 2016 by Bryan Morris
Totally inefficient. Found local branch no. for info and was held online for over 20minutes - which I was paying for. The when connected was put through to a CALL CENTRE which I did not want - asked them to get local branch to call me back - I have now waited in over 30minutes with no call.
My time and effort is as expensive as theirs - but I do not remember Halifax not charging for their time.
When I call HMRC or Dept. of Works and Pensions I expect to wait because they are National Nos. - but not when ringing small branches - I have been taught that all calls should be answered in 6 rings.
If the Halifax cannot get its act together it's another reason for the banking business being in turmoil.
BRYAN MORRIS - UNSATISFIED CUSTOMER
