September 2023 by Yvonne Clowsley
Quick, efficient and reasonably priced service. Friendly staff. All good.
August 2023 by Claire Collins
Friendly and professional interaction from start to finish. Great customer service and I never feel that as a woman I will be ripped off
August 2023 by Joachim Jones
Got a nail in my tyre which is almost new so just needed plugging. Went to kwik fit on Saturday and was "greeted" by a man at the front desk who was so rude. Was told bring it back on Monday despite saying im not from Hereford and It just being a fifteen minute job. Take it or leave it I was told - wont be returning any time soon!!
August 2023 by John Keetch
The service is excellentThe manager is probably the best customer service manager I have ever knownHe is helpful kind knowledgeable and reliableI can not praise him too highly
August 2023 by Mark Chester
From my arrival on Monday morning at 8.30 to leaving at 2pm with the matters resolved, the team sensed the urgency, kept me informed and sought to prioritise the work. Another garage was unable even to look at the car for two weeks. The waiting room was more than adequate, with comfortable seats, a toilet and a water cooler, and there was an air of professionalism. I watched as more than a dozen people came in needing help, some quite urgent. Each was dealt with courteously and problems resolved as far as possible. Nigel, running the reception, was calm and considered throughout. Very impressed.
July 2023 by Keith Webb
Suffered a puncture a few miles away from Hereford. Dropped the wheel off and returned in the morning. New tyre and fitted to the car - great service
July 2023 by Alex Jordan
Great service and squeezed me in. Needed a quick wheel alignment and an hour later it was done. Fast and efficient
July 2023 by Highland malt
2007 Range Rover- Needed aircon checked over and re-gassed if there were no underlying problems - they got me seen to with the hour and had the job completed within the hour. The aircon has subsequently held up and continues to work well. Writing this 3 weeks after. Hassle free service.
June 2023 by Josh Dimbylow
Good customer service. Wheels weren't balanced properly but they did not quibble at all when they had to be adjusted twice. Friendly manager which makes all the difference
June 2023 by Jane Newman
Excellent service as everWas a bit more expensive than I would have liked. I understand its the convenience, but to be honest, due to the cost I may go with my local garage from now on
May 2023 by Rick Brown
Excellent service! The staff are knowledgeable and very professional. They gave me good, honest advise and quoted a respectable price. They were also very friendly and very patient with my enquiry. This was the first time I've used the Hereford branch and will use them again in future.
May 2023 by Claire Warren
As I started my engine to leave kwick-fit, my car told me I had a low tyre - it wasn?t the one that had been fixed, but they must have seen the warning as they drove it out of the bay.The tyre they fixed had been mended a couple of weeks earlier- it was a leaky valve. A couple of days later, I noticed it was going down again. When I was able to take it back (having ordered a new tyre because I just wanted it to be fixed & not have to go back), I explained this to them. I said it was a bit of a coincidence it was the same tyre, hoping their customer service skills would at least think of reimbursing me for the previous work they did on it (£27.50). They didn?t. I asked them to let me know what was causing the slow puncture this time & I was told it was a tiny thorn. Did they miss it last time or was it a complete coincidence? And why didn?t they check out why my car still had a warning light on?
May 2023 by stowfordpress1
Polite as usual, informed the staff member of situations, they offered to hold car till next morning, and they respected that I was having a meal so they gave me some respect by not ringing, a pleasant surprise.
April 2023 by Elliot Upton
Unexpected bill - nothing you can do about it. But also my suspension was replaced, but my car is still creaking going up and down speed bumps. Not being an engineer, this is worrying for me and you wonder what work has taken place if the car still creaks.
April 2023 by Lewis Wright
Brilliant service, the manager was very helpful. Wish I got his name but would be great to pass this on. Was Sunday 16th April.
