October 2023 by james carter
Visited today and met the nicest lady, I felt like I was speaking to a genuine person and not someone trying to sell to just make a sale.Amazing customer service and great knowledge about the products. I will definitely be coming back when I visit Hereford next
December 2021 by Wendy Fortey
Always brilliant adviceFriendly helpful staffGift wrapping service if required
October 2021 by Caroline Owen
Honestly, I had the best massage and facial I've ever had done by Camilla. She adjusted the massage slightly due to some injuries, and it was perfect, just what I needed. The products used for the facial were gorgeous. Also, thanks to Faith for agreeing to allow me to use some vouchers that had gone out of date due to the pandemic...it was very appreciated. They are a lovely and kind team who work there and I would highly recommend a treatment with them.
October 2021 by Jo Price
Top notch therapists in this establishment. The COVID-19 rules are certainly taken very seriously and the staff and therapists are meticulous in keeping the shop and therapy rooms extremely hygienic constantly.All of the therapists are very thorough and extremely efficient. Many varied treatments offered here.Therapy rooms are very spacious with a beautiful ambience. I always feel extremely calm and chilled whilst I?m having a therapy with the fantastic therapist Camilla.
July 2021 by Asako Hori Kirkpatrick
I am a therapist at the Hereford therapy room and I have been practicing since 1998 in various spas and customer service industries, until I found Neal?s Yard Remedies Hereford 8 years ago.I love using the room here! Big, clean, so sleek. They?ve had a facelift as well, so everything is wipeable surface now, which make you feel safe in this pandemic to be honest. They?ve lost soft furnishing but Safety first, always. So I don?t mind that.I am so grateful for all that the staff do for us the therapists, our customers, we are lucky to have such dedicated team of staff who are well trained, friendly and knowledgable. Highly professional and in this pandemic nobody likes a change, but they made it happen and continually making changes to accommodate ever changing government guidelines with such flexibility and grace, I applaud you!This is not just a shop, it also has the therapy rooms which makes it a little more complicated than ordinary shops during this pandemic.They are simply amazing and helped us all return so smoothly and I thank you all!It?s a shop you feel safe to visit.I 100% recommend:-)
July 2021 by Patrick Chambers
Despite explaining that I had just put on hand sanitizer, I was shamed into using their highly scented one. I didn't like the passive-aggressive comment that "it would make life easier for us all" if I used thier sanitizer, even though I had no intention of touching anything in the shop anyway. Afterwards I was walking around smelling like a sented candle, I couldn't find a toilet fast enough to wash it off.
July 2021 by Sarah Coker
The most rude and unhelpful staff always feel uncomfortable in the Hereford store so unwelcoming after spending a lot of money. I work in retail myself and we pride ourselves on customer service. After this purchase I will no longer use this store. The older lady who (welcomes) you into the shop is the problem.. Not welcome at all very off putting obviously no customer service training.
July 2021 by Annys Darkwa
Finally a shop, who actually understand skin issues, I have visited many explaining products I used to use. No one ever heard of my products. So glad to of found them
September 2020 by Hayley Symonds
Fab treatments and products
September 2019 by Negomi Keno
Highest quality organic oils and lovely staff
October 2018 by Courtney Lennox
Brilliant, no other words needed. Amazing value for money (1hr Swedish massage). Absolute bliss.
