January 2024 by Silvia Rata
Hot pizza and amazing ice cream.Kid-friendliness: Nice chips.
December 2023 by Ross Sharks
Disgusting cold no stock and had to wait
December 2023 by Billy Blowers
Ordered delivery at 18:50. Waited and waited for the order to be done "packing"- finally put for delivery an hour later but nothing ever arrived. 5+ calls to the restaurant and no reply at all. Do not order from here, it's absolutely shambolic. I will never be ordering from Pizza Hut again and will encourage others to do the same.
December 2023 by Rebecca Wynne
Waited 2 hours for my order, reported as delivered which was just a lie, called consistently for over 20 mins with no answer at all. Garbage.
December 2023 by Jonny Phillips
It's pizza hut - If you don't know what it is the clue's in the description. They do fairly decent "chain" pizza and the sides are ok
November 2023 by Luke Robey
Wrong order , 30 mins waiting for a collection I placed online and it told me it was ready , and the food was
September 2023 by Abigail Littlewood
I would give 0 stars if I could!! Poor service and extremely poor customer support.When you order online and time frame on app tells you expected time- it does not stick too and takes 1 hour 45 minutes.I ordered a pizza , two sides and drink and when I called for updates due to lateness I was literally lied too -saying driver was about to deliver and they cook to order and only had one driver. I ordered at 8pm on a quite Thursday (yesterday) and the app said it would approx arrive 8:30/8:40 and when you eventually call to cancel at 9:10 pm the manager agrees for full refund. The driver did drop off my ordered (incomplete- forgetting drink and it is extremely cold arriving at 9:43pm) when trying to tell the driver it?s (A) been cancelled via phone and (B) it?s incomplete- he runs off to his car, not giving any support.I called the store explaining this and for them to collect as unwanted due to lateness or what shall I do? I was informed to contact the support app for full refund.This morning I received an email with an insult of a e-voucher of £5. I will not be using . I rang the store to explain this and the manager today said to mention him in customer support as he also believed that my experience was poor and that I should get a refund in full.I?ve emailed customer support (Richard) and explained this and support has been dreadful.Save your money go elsewhere as Pizza Hut will rob you and deliver cold pizza and incomplete order.I don?t expect to get my full refund from Pizza Hut, save your money and time!
September 2023 by Sightsee47047736699
I unfortunately ordered from them a couple of weeks ago (August 23) and they're service and pizza was unbelievably bad, I preordered at 16:20 ish so I could eat 17:45-18:00, they eventually turned up at 19:36, that's 96 minutes late with a luke warm pizza and a warm drink. They're customer service didn't care and said, this happens because of traffic! There is no traffic on a Sunday evening in Hereford, atleast not 96 minutes worth of traffic! They didn't compensate me, even though they're policy is to refund £10 if your deliver is 40+ mins late, they then sent a survey about my complaint and then nothing, no reply, no apology, I highly recommend you STAY AWAY. Dominoes on the other hand are amazing, 10/10 everytime, 35-40 wait from order to delivery, piping hot pizza and wedges, a nice cold sprite and really quick delivery from oven to your door 100% recommend DOMINOES, Pizzahut will never have my custom for the rest of my life. F*@# you, Pizzahut!
August 2023 by William Dallow
Place order at 6:07 on app, for st. Martins, pizza delivery was told 6:40 to 6:50, delivery; call 3 times kept be told delivery 10 mins? it?s now 8:07 just arrived stone cold? they have offered a refund, but we will see!!!
August 2023 by Craig Lear
St martins hereford branch has appauling customer service. I have been hung up on, told to ring back as they are busy and then they hung up before we could say anything, when I rang back they told me the reason is that they only have one card machine. I told them it was a collection order, he took the order and then hung up before we could ask how long.Arrived at the restaurant and they had an messed up order after messed up order. They gave my pizza to somebody else because they messed up and they told me thats what happened, they tried to give a vegan women a meat feast.Disgusting customer service.
August 2023 by Andrew Curr
Slow service. Person in front of me waiting 45 minutes for theirs. Ours was 45 minutes too but they made two mistakes and had to remake a vegan option as the first had meat on it.Check the order before you pay and check the pizzas before you leave.Not sure if my visit was a training exercise for the staff team but they needed leading by someone who knew what they were doing rather than having a laugh in the kitchen.
August 2023 by Charni Collier
Ordered pizza on the app for collection at 7.45, got to the restaurant just after 7.45 the app said my food was ready, when I walked in I had to wait probably 5-10 minutes before somebody served me to which I was told that somebody had messed with the tickets and pizzas had been sent out wrong etc, so I was happy to wait , waited probably 20 minutes past my collection time and then received my order. Drove home to find both pizzas didn't have the cheese bite crust as ordered and had the completely wrong pizza that had lots of meat on it and we ordered veggie!! Absolutely shocking service & I definitely won't be using again.
July 2023 by Anna Davey
If I could not give a star rating then it would be 0. I ordered a pizza over the blue light card. I got told it would be there between 20:40 and 20:50. I waited until 21:20 before I tried to ring the restaurant. I rang 5 times with no answer. So I decided to go to the restaurant my self at 21:30. When I got there , there was loads of people wait on orders that was late, the phone was constantly ringing. When I asked about my order a young boy told me that he was so hind with orders he could not keep up as two staff walked out. When I asked how dose he know about my order when you have not asked for the order number or address. I told my name and address and was told it's not even being cooked yet. He went off see how long it would be then come back with he did not know how long. Then when I said I was going to complain he offered me half of my back and said he would do my order next. Be the time I left the restaurant with my order it was 22:15. There was delivery drivers being told orders had been delivered, 6 people waiting. And the hole time I was there the phone rang and not once did they answer the phone. I said the staff there maybe get some more staff. To be told the owners won't get any. Well I won't be going back there and I will be passing this to blue light card aswell.
June 2023 by Big Willy Wombat
Great if you're a bread lover, not so great if you like some topping on your bread. Worst Pizza in Hereford by far.
June 2023 by Micky Harris
Ordered to pick up and was wayyyyy quicker then I thought ? really good service and friendly staff! Only thing I would say is the app had told me it's was ready before it was, however I only had to wait literally a minute and was ready to go! Worth collecting too as it's alot cheaper!
