November 2023 by David Hopkins
had a 9.50 Appointment, was told to sit down. By 10am I had not been seen. There was also a family sat in front of me. No communication, so I left, 2 minutes later I had a phonecall and they left a voicemail, telling me someone will see me now. I am sorry there was 4 members of staff at the desks, with no one with them. A conversation such as. Im sorry Mr Hopkins we are running about 10 minutes late, are you ok to wait. Its my first time using Vision express, it will also be my last. To be fair, specsavers are no better. Im going back to Birmingham, the hour journey is worth it, at least I felt valued
October 2023 by Claire Meaney
Amazing customer service despite staff always being busy.
September 2023 by S shelley
What a delight. Visited the Hereford store today as my husband?s glasses were making the side of his head sore. We are on holiday in the area and 150 miles away from our local store. Amazing service from Ali who was a trained technician and knew exactly what the problem was. In ten minutes he had sorted the problem. This level of expertise is certainly not available at our local store despite there being staff who are helpful but not trained technicians. So very pleased we called in. Thank you so very much
July 2023 by Kim Williams
I really don?t understand why a telephone number to call Hereford branch is up on their webpage when no one answers the phone!
June 2023 by Geoff Cowling
This morning I arrived for an eye test and new glasses. I was quickly directed to the optician but then left abandoned siting at the back of the shop whilst other customers behind me were seen to first, tested and fitted for glasses before leaving. I left after an hour.
June 2023 by william walker
Not impressed told my glasses would be ready by 26th may, rang last week to be told that when I chose my frames ,they weren't put in the folder so now I have to go and pick another two frames have to call again tmrw mean while my headaches are getting worse, its gone downhill to when I first became a customer
June 2023 by Lesley Hayward
Best optician I've ever had! Frank, sensible and open. I wouldn't go anywhere else.
May 2023 by Anthony Nottingham
Visited the shop on Friday 19th May 2023 ,with broken frames , within 15mins I had left the shop with new frames fitted ,very impressed,and very very helpful
May 2023 by Maz Jones
Looked after very well. There has been a lot of changes in my eye sight during the last couple of years so I?m looking forward to testing my new glasses when they arrive.
April 2023 by sheridan olson
The staff were very friendly. Didn't have to wait long. Pleasant visit.
February 2023 by Rob
Staff great and specialist optometrist explained all and appeared genuinely interested in caring for my eyes. Let down by Vision Express cancelling appointments one after another and one occasion cancelling as I walked through the door!
February 2023 by Yasser Bairkdar
Two times with wrong lenses first time takes one month and the second I hope as they have said it will take only two weeksThey don't care.Find another optician will be better.
December 2022 by Janie Preece
Brilliant service. Got the glass I wanted. Very helpful. Would definately recommend.
October 2022 by THE CRACKMAST3R allways a master
Perfect service highly recommendThank you for your help and support
April 2022 by Maz Kaur
Terrible store. I have had countless issues with this store in the past and never have them corrected or had any level of empathy for what they have done. It's the level of customer service that puts problems right, which is something they don't do and is so appalling! I have been so patient with all I've been through over the last 4 to 5 years with them. They still can't get it right or fix everything they've done.
