March 2024 by Cagatay Yilmaz
I am a regular customer of Futureshop. I am residing in Istanbul, Turkey and never, ever had any problem with my orders from Futureshop. More than that I am bothering futureshop team sometimes (more than ?sometimes?, often :)) asking questions about some products and always receiving prompt, very rich and satisfying replies. We do not know each other in person but they have been the best guides in my hifi journey. Futureshop team is doing a great job.
March 2024 by leonardo sullivan
I approached Future Shop to enquire of upgrade options for a subwoofer. I received great responses via emails from Steve Durham -Customer & Technical Service. One of which was an alternative method of connecting my subs to my amp. This alternative way l undertook and the result was far better than what l had previously had them. Needless to say l am really happy with the resulting response from the subs and equally happy with the service received from Steve. I would definitely recommend contacting Future shop if needs be. I will be aiming to get back in touch with Future Shop when l am ready to purchase those cable upgrades.
March 2024 by Sartgurunathan vadivelu
I bought the TQ silver II speaker cables from future shop and have been very happy with the cables.It has totally changed the way music comes out of my speakers. The bass, high and vocals are superb. I tried the black II very good cables too but this is a notch better.It?s not bright at all being silver but superb sound and musical.Mark from future shop is a great guy and knowledgeable and also the rest of staff in future shop.Excellent customer service and very dependable.Thank you.
March 2024 by David Taylor
In making a purchase decision, I had a question about a change in a manufacturer's cable line-up, arising from a formerly critical and proprietary process not being included, , with no reason given, and Hezron replied to my email promptly with the reason being the new process had replaced it. I really appreciated his quick and courteous help, especially as this was hardly a trade secret but looked odd. I have bought from Futureshop several times over a decade, service is always good and Hezron''s was spot-on. Thanks
March 2024 by Justin Newman
Great support and aftercare, went far beyond what I had expected in helping me resolve a technical issue I had with an item I had previously ordered.
March 2024 by Rick Boyes
Great service again from FutureShop; Hezron went out of his way to check with me that the equipment I ordered was correct for purpose and in the end we agreed some changes which have worked perfectly. Will be using again soon for my next cable purchase.
February 2024 by John Raybould
Fantastic product, great price, fast delivery, excellent customer service. My new speaker cable instantly brightened up the sound from my Hi-Fi system. I couldn't be happier. My only regret I wish I'd invested in a cable upgrade sooner!
February 2024 by Ginade Lewrop
I was SO happy with my experience at Future Shop Ltd. I inherited some vintage speakers, plus a couple of amps, turntables and a cassette deck. I needed some good advice and to order some new speaker wire. I was lucky enough to ring up and speak to Steve Durham in Customer and Technical Service. He took so much time and trouble on the phone to find out exactly what components I have, was really knowledgeable about the power and output of the various items and which ones would work best with each other. He advised me to try out a few different set ups to ascertain the source of the crackle I was experiencing with one of the amps, and he was correct in predicting it was due to a loose connection. Steve invited me to email and telephone again if I needed further advice, both of which I did, and again received speedy and helpful replies from him. He recommended what he called "a modestly priced speaker wire to liven up my vintage system". I ordered this online from Future Shop and I am really pleased with it, it does exactly what he said it would. I can't recommend Steve and Future Shop enough. Steve was professional, paid great attention to detail, gave excellent advice and helped me to buy a really good product. Our cats love the sound too!!Virginia
February 2024 by roger morris
After being disappointed to receive an email that my Audioquest speaker cable that I ordered online was not in stock and would take 10 days or so to come in. Geoff come up with the solution of using Atlas Hyper speaker cable instead. A more expensive cable and at the same price. My order arrived the next day. This is great customer service, and much appreciated. This is how you keep your customers happy. I will be using Future Shop in the future and would highly recommend them.
February 2024 by Carlo Salini
Very good shop
February 2024 by Sumit Chaisuksang
Excellent cable and great service from Hezron. I could buy this cable that was no longer on the website in only 2 days. Very impressive.
February 2024 by Mario Tochev
One of the best customer service I have experienced lately!!!
February 2024 by Dan Briz
Brilliant customer service, thank you very much
February 2024 by Vincent Dumond
I've been a customer of Future Shop for several years now, and I'd like to say that this is a store where they don't sell cardboard boxes, but excellent products and real skills and knowledge !What's more, the team, and Steve in particular, are very friendly and helpful, something that is necessary but increasingly rare in the trade.Don't hesitate to ask for advice or an opinion on a particular product - you're guaranteed a reply.With special thanks to Steve for his advice and support, my experience allows me to highly recommend Future Shop.
January 2024 by John Clarke
Great product, delivered so promptly. What a treat!
