March 2023 by Dominic Sawyer
I sent my controller there to be repaired and I just want to get the bumpers fixed and stick drift and they sent it back nit fixed but good service
December 2022 by Carmine Falcone
Good store, TERRIBLE STAFF. Very rude, unhelpful and gave false information
December 2022 by WMW Pictures
Typical CeX store but the Staff it's not really qualified. I bought a stuff which was wrongly described. So better check everything before leaving the shop. Also their head office promised to me some 10£ gift voucher as a compensation for mistake and I never got the voucher.
November 2022 by Bill Holder
Staff are very welcome and knowledgeable. Good prices on lots of second hand electrical equipment. Includes games and smart home devices.
November 2022 by juanone07
Great store with very helpful staff,i had a problem with a phone I was selling and Joe could not have been more patient and helpful -I would highly recommend
October 2022 by Stephen Smithers
Bought a phone uncharged in good faith of this organisation's '2 year warranty on everything'. It didnt work once charged up. It then physically broke, breaking when receiving a call on vibrate. They didnt uphold the warranty due to the physical damage. They rejected my request for a refund 3 times and my formal complaint yielded no improved service. Eventually (after a month of to and fro) I had to threaten small claims action before they refunded me 2 days before my claim was due to be filed with the County Court. There was no apology or offer of goodwill in settlement.In short, buy at your risk and expect almost non-existent customer service if anything goes wrong. The 'warranty' is they sell under meaningless unless you threaten to go to court. I would give 0 stars if I could.
July 2022 by Nadine Hilton
Only ever bought games from here and all of them have worked and been fine. I would say that considering some of the games are second hand it could be a little cheaper. We?ve actually got some electrical items that we need to bring in but when we went in to get an estimate it was pretty quick.
July 2022 by Brian Bircham
Couldn't find what I wanted but staff were extremely helpful.
July 2022 by Amaan Ali
A Bunch Of Crooks. I Wanted To Trade Multiple Of Products. So I Though Why don?t I give CEX a try rather then sticking them on eBay. but I what a bunch of crooks. They don?t care about there consumers. They accuse me of selling them fake goods which is false and then They Say to me that I am better off selling them on eBay and I have done nothing but come in this store and asked them very friendly whether it would be possible for them to sell my products. LEARN SOME MANNERS AVOID THIS STORE AT ALL COSTS!!!!
July 2022 by sammy hardy
i bought a phone from cex and did not tell me were the SIM card gos
April 2022 by Blessing T
I am absolutely flabbergasted at the service I received at this store today. My husband and I purchased a second hand phone to send to my father abroad who just had his phone stolen. We were told that the phone had no issues. The next day whilst trying to set up the phone, it was fully charged to 100% and within minutes it dropped to 32%. Today (5 days later) I took the phone back for a refund and they said they had to test it first, I mentioned that the receipt mentions nothing about this and neither was this mentioned at point of sale but ok. I later mentioned that if I had to come back later then it might be my husband who returns. The manager then asked who paid for the phone, I said my husband but I have the same card with me, he then claimed that his operation training guide tells him that the cardholder must be present to get the refund REGARDLESS that the card is the same. Bare in mind that other customers have never been asked to show proof that they are the card owner when paying or getting a refund. I suspect there was another discriminatory reason for it, you care to take a guess??I will be returning to get my refund and I will be escalating to trading standards. The phone did not develop a fault in my possession, I was SOLD a faulty item. I am disgusted.
April 2022 by Ashley Lumayag
If I could give a zero I would, this place is a total scam. Handed in PS4 for them to send off and get repaired. They sent it off to the repair people and they emailed us saying that they were unable to fix it and that they were sending it back to the shop. This was like last month btw, so my partner went a week or so ago to pick it up and they said that they don't have the PS4. we put it out of mind for now and intended to chase it down and only now we have received an email saying that our Playstation Monthly Subscription had been reactivated????we strongly feel someone is lying here and has fixed the PS4 and taken it because that's the only place we are logged in. It has been unable to turn on for a good few years so we haven't been on subscribed for a long time.feel like we've been scammed
April 2022 by Charlie Wood
Having tried to buy a used mobile phone which turned out to be broken only for the replacement to be faulty to. I waisted the best part of a day exchanging faulty phones. I will never shop here again.The staff in the Boston Lincolnshire store were hopeless bunch.
March 2022 by The reviewer girl
Only ever bought games from here and all of them have worked and been fine. I would say that considering some of the games are second hand it could be a little cheaper. We?ve actually got some electrical items that we need to bring in but when we went in to get an estimate it was pretty quick.
December 2021 by Thomas Dupplaw
Great for second hand games and movies. You can order things in from online too.
