March 2023 by M Kalantar
Always experienced great customer service here
January 2023 by funky devices
Old sell by dates and not big enough to carry enough stock like a bigger store. Go to London Colney m&s instead. They have this really irritating Chinese guy on the tills, who sees that you have oversized carrier bags in your hands, and perpetually asks you if you need bags, every time you wait for him to ring up your goods. He also loves to read the front cover of your newspaper, while making you wait while he quizzes the news stories. An immensely bad example of poor staff and annoying service. I try to avoid him where possible!!! They really need to get rid of him, as I'm sure that I'm not the only customer that he consistently irritates.
January 2023 by Rita Chohan
Asked a simple question to a worker named Sue , she was the most unhelpful person , with a very sour face . Maybe she would be better of getting a job in a funeral home . Thank
November 2022 by Nick ?Big Nick? Taylor
Wouldn't recommend shopping at Borehamwood Shopping Park. There are a number of large stores here but if you spend over 3 hours browsing and shopping you can expect a nice parking fine.** STAY AWAY **
September 2022 by Jacquie Kodish
All food products excellent quality and packaging. Clean shopping area and assistance readily on hand.One minor disappointment and that is greeting card area. If it is new supplier then please rethink.
May 2022 by Glow Girl
Good big size store for a big shop. Fantastic parking and very accessible.The stocks are not great, fresh vegetables, salad and deli and meat ranges were poor for a Saturday afternoon. What was available was not all fresh. A great pity as it was cleaner than some stores but not as well stocked as Brent Cross. It was disappointing to see only 2 tills open which is appalling. The customer service assistants in Brent Cross are ten times better.
March 2022 by Lisa H
Dishonest member of staff. Returned a £20 plant that had died even before it's display until date. Was initially told M & S don't accept returns on plants which of course is not true. Asked to speak to the manager who advised of that policy. Lady with long blond hair came out wearing name badge MICHELLE. Exceptionally rude, condescending and patronising woman, telling me that "in her opinion" my plant was not dying. See photo below. I asked her then to send it to head office, which she refused. I was made to feel as though I was trying to pull a fast one so I asked her to write her name for me, so I could file a complaint with head office. She wrote "Rachel" on my receipt. I came back into store once she had gone to clarify her name and her colleagues told me it was MICHELLE. However, one girl then wrote RACHEL SMITH at the bottom of my receipt, despite me not even asking for surname. I then attempted to complain to a gentleman by the name of Barut, who was purporting to be the manager of the store. I told him what had happened, asked him to take over ownership of the problem and to file a report after he confirmed her name was MICHELLE GREGG and that she was not know by any other name in store. He went to the rear of the store and never returned. His colleagues told me he'd gone home because it was the end of his shift. Unbelievable. I then asked a shop assistance to file the complaint, she made me write it all down on A4 paper which fortunately I photographed because of course, the complaint has not been filed. Shocking behaviour.
July 2021 by Ben Hammond
A nice M&S food hall in Broadlands wood plenty of parking very large lots of fridges fish food ready-made foods nice clean friendly helpful staff self checkout in order head closes at 5 p.m. on Sunday there is the week so open regular hours.
July 2021 by Lisa Haak
Dishonest member of staff. Returned a £20 plant that had died even before it's display until date. Was initially told M & S don't accept returns on plants which of course is not true. Asked to speak to the manager who advised of that policy. Lady with long blond hair came out wearing name badge MICHELLE. Exceptionally rude, condescending and patronising woman, telling me that "in her opinion" my plant was not dying. See photo below. I asked her then to send it to head office, which she refused. I was made to feel as though I was trying to pull a fast one so I asked her to write her name for me, so I could file a complaint with head office. She wrote "Rachel" on my receipt. I came back into store once she had gone to clarify her name and her colleagues told me it was MICHELLE. However, one girl then wrote RACHEL SMITH at the bottom of my receipt, despite me not even asking for surname. I then attempted to complain to a gentleman by the name of Barut, who was purporting to be the manager of the store. I told him what had happened, asked him to take over ownership of the problem and to file a report after he confirmed her name was MICHELLE GREGG and that she was not know by any other name in store. He went to the rear of the store and never returned. His colleagues told me he'd gone home because it was the end of his shift. Unbelievable. I then asked a shop assistance to file the complaint, she made me write it all down on A4 paper which fortunately I photographed because of course, the complaint has not been filed. Shocking behaviour.
July 2021 by Yogesh Patel
Nice big and clean!Wish they would put their vegan products all in one place rather than scattered across the store. It?s like going for a treasure hunt looking for everything. Would just make sense if I could get it all from one place.
July 2021 by Christine Evans
Clean, easy to walk round and no queues at checkout. I visited store at Borehamwood retail park. Would have got 5 stars if the trolley cleaning area was tidy and clean
July 2021 by Mandy Williams
Extremely disappointed in the service of a certain young man. Reduced stickers not registering, no communication, no apology, took ages and was then told they'll have to redo all stickers. I don't have time!
July 2021 by Mahesh Tailor
Good lovely store. Nice and spaced and good variety. Plus better quality food than the other oulets in the vacinity.
March 2021 by Erica Stark
Always the nicest staff and good quality food. Staff very helpful.
March 2021 by Brett Silver
Good food helpful members of staff always a pleasure to shop here
