July 2023 by Bruno Celimon
Optician was nice and did a good job but as many have complained about, aftercare is poor. Trying to get through on the phone is hard. Have to keep trying. Emailing is even worse. They don't acknowledge emails and they don't check their inbox. I sent 5 emails asking for a copy of my prescription and it was ignored. Had to call and waste my time trying to get through for days before someone picked up and tried to help and even then I could not get my prescription due to multiple issues. I will never go there again to get an eye test or glasses. Reading the feedback, looks like multiple people are experiencing the same issue so does not look like they care much about the feedback or the customer service. At least I did get my glasses and the optician was good. Just let down by the customer service and poor management of the place.
April 2023 by Gurkan Nisanci
I would give 0 star if there was such an option. During sales, everything is good. But their aftercare is terrible. Stuff becomes rude when you come up with the spectacles issues, need a proper training for customer relations including the basics. They try to sell you another one instead of giving support and fixing the issue. They have 2 branches close to each other in Brookfield and there is dispute between the branches of the same company. Stay away from them for the sake of your health and money.
February 2023 by christianna charalambous
I am so thankful to the permanent staff here. They are always very friendly and willing to help. Thank you!
November 2022 by Maggie Bright
I booked as I had a problem with my Eye. Helen. S was super helpful and understanding and managed to book me in very quickly. I saw Rosie the optician who took time to reassure me there was nothing urgent to worry about. Fantastic care and service.
September 2022 by Mark Glithero
The service I received was excellent. Everything clearly explained & no over selling on new glasses.
August 2022 by Jeanette Chaston
The optician I saw was very professional and understanding. Would like to say a big Thankyou to him for making me feel at ease and reassuring.
June 2022 by Lucy De cesare
Good helpful staff I know they are busy but you stand around waiting to be acknowledged and see to. All the frames are the same no choices of shapes nor colour not the staffs fault it?s the company?s buyers and reps. I walked away after my eye appointment with two pairs of glasses I really didn?t like
March 2022 by Ashley Edwards
Very professional service, from greeting on arrival and sight test with assistant and then optician. This was followed by great advice for purchasing the perfect frame and lenses.All accompanied with excellent safety regards Covid protection.
February 2022 by John Millbank
Had my eye test which was carried out by great staff, everybody very helpful and informative. Had all my questions answered and left with good advice for my future eye care..... recommend anybody to go there
January 2022 by Galvin G
Had a bad experience there. I might be one of the unfortunate. Done the eye test for lens and then they gave me a prescription then change it after, i could not understand why. My vision was not clear after they change it and gave me new lens to try. Scam me as well to buy some glasses which i did not need. They almost tried one last time to sign up for their lenses. Almost like dictating customer what to do. Not happy at all. A test which would have cost me £35 i ended up paying £150. Not happy.
January 2022 by Morina Lierience Ong
Great staff, optician, eye testing equipments sanitized and following Covid guidelines with masks or face shield. Makes me feel secure and safe. Staff are friendly and informative in all your questions.
January 2022 by Hassan Djemal
I've been going here for years & have no plans on changing anytime soon! All the staff in this branch are extremely professional, polite & helpful.I'm useless with picking out a new set of reading classes & was thankful that they were there to help me get the best possible frames at a reasonable price!Highly recommend attending this branch to anyone looking for a change!
January 2022 by L T
I tried to book a free eye test through vision express on their website. I selected book free eye test. However, in small writing above on the next page it stated in further detail it was a free assessment for contact lenses. I did not see this small writing , particularly as the reason I needed an eye test was that I couldn?t see small writing up close. I ended up having to pay for my eye test which was very embarrassing after insisting that I had thought I had booked a free test to the staff. The actual eye test was fine. I have yet to receive my glasses so cannot comment on them. Unfortunately the mistake has currently put me off going to vision express again.
January 2022 by Kim Lee
Very knowledgeable and helpful staff made me feel valued and safe. Warm and friendly when arrived and through my appointment.Looking forward to picking up my new glasses.
September 2021 by Hels Shaks
Excellent service all round. My only advice would be, search online for frames to compare prices especially designer frames. Day after I chose and paid for glasses I did a search and found VE charging on average £90 more than several other stores, same make and model number.
