March 2024 by Louise Ellis
First time visited this store and hand on heart, it is the filthiest one I have visited (minging). Bottoms of our latte mugs crusted with coffee grounds, table sticky, floor filthy, grime under the shelving, bottom of cake fridge filthy. This is long term ground in dirt and maybe they give it a cursory wipe over at end of day but not good enough. The bins are overflowing outside and are located next to the tables. Do Caffè Nero have senior overall managers who inspect their stores? If yes, this one has been missed out for many months!
March 2024 by Ravi Jain
My favourite coffee in Harpenden. Always friendly and recognise their customers so know your order before you even say it! ?Usual please!?Furniture a little bit shabby but always busy! Pet friendly.
March 2024 by Mika Gao
Tea and food is fine. But soooooooo dirty everywhere. Table dirty, floor dirty. The most dirty coffee shop I have been.
February 2024 by Paul Skelton
I use this branch every weekend to get coffees for my mother, wife & self. I get takeaways as my mother is housebound. Today, Sunday 14/01/2024, I bought 2 Cortados & 1 regular Mocha. They only like warm when we got to my mothers house less than 10 minutes later. Your coffee is not cheap & I am very disappointed in what I used to think was the best branch of Neros in my area.
November 2023 by New Light
We ordered Capuchino and Americano (winter blend). Dissapointed with taste. No coffee flavour. Americano tasted like hot water. Capuchino didn't taste well either.Disinterested staff.
October 2023 by mjohno11
This place is the worst coffee shop in Harpenden. It doesn't look like it has been cleaned for months. Inside the window ledges are filthy and trays are not removed from tables promptly so customers have to use messy tables. Dogs are allowed and 5 were inside, which is unhygenic where food is served. One dog kept yapping and the owner didn't seem to bother stopping it. Outside there are large wheeled waste bins one of which was so full the lid was open. Tables and chairs are located beside the bins, not a nice customer experience.
September 2023 by Kim
I waited in the queue for about 5 mins whilst someone was being served and another waiting. The person being served left leaving myself and 1 other. Then someone else came in and stood next to the lady being served. She then left and despite me being in the queue fir sometime I was ignored whilst the other person got served. There were 3 oeople on shift, 1 doing paperwork on the counter, 1 filling up cups and 1 serving but they all failed to see me. Not great service at all. The coffee isn't great and decor a little dated. There are other coffee shops in town, including speciality and will go to these places in future. They do have a good amount of seating out the front and are dog friendly
August 2023 by Kim M
I waited in the queue for about 5 mins whilst someone was being served and another waiting. The person being served left leaving myself and 1 other. Then someone else came in and stood next to the lady being served. She then left and despite me being in the queue fir sometime I was ignored whilst the other person got served. There were 3 oeople on shift, 1 doing paperwork on the counter, 1 filling up cups and 1 serving but they all failed to see me. Not great service at all. The coffee isn't great and decor a little dated. There are other coffee shops in town, including speciality and will go to these places in future. They do have a good amount of seating out the front and are dog friendly
July 2023 by Elizabeth Blacker
Really disappointed in this place now. Went in for two luxury caramel lattes and an espresso and caramel frappe. No caramel sauce on the luxury lattes and the frappe was warm and barely blended. It had already separated when it was put in the cup holder. Definitely not worth the price. Please train your staff better. You use to be so good!
June 2023 by Neil G
The place was always ok-ish, been going there on & off for 3 odd years. Location is good (free parking nearby for 1h) and so is the coffee and cakes but service is below average, the place is scruffy but now there are 3 commercial size waste bins, along the Nero & The George divide, which a third of the tables and chairs are now positioned next to! Won't be going back, its like siting in a rubbish dump.
June 2023 by Martyn Fisher
Good location with outdoor seating so you can enjoy a coffee while watching the world go by.
June 2023 by Trevor Horton
A delicious Flat White - good intensity and a long lasting flavour ... Delicious
May 2023 by Spencer F
Great coffee but wish the bins weren?t always overflowing into the seating area!
April 2023 by Almira BL
Caffè Nero coffee is my favourite coffee of the chain coffee brands. Love the coffee! Love the cakes! Lots of choices for food. Appreciate the rewards program because they do not go out of date. Just a nice relaxed, comfortable ambiance here in the Harpenden branch. Good, friendly, prompt service. Bright coffee shop with windows which let in a lot of light. Got a good busy coffee shop buzz going. Could do with improvements in tidiness though thank you.
April 2023 by Will Burns
A really good example of Caffe Nero, the staff are so friendly, food and coffee is fabulous and dog friendly too!