October 2021 by ShireJ
Don't go there early in the morning! You will not get any help with anything!!! Needs a capable store manager who can actually manage! One till open with with staff standing around chatting, not wanting to open another till and moaning about customers in the presence of customers!
December 2020 by PeterU-16
Lifts out of order on and off for over a year - Also stairwells opposite lift usually damp,smelly and run down - For Harpenden the standards are to say the least surprising - Management invisible - I think they run and hide - Excellent staff let down by Management
May 2019 by PeterN-197
LIFT'S ARE THE MAIN PROBLEM AT THIS STORE-ALWAYS OUT OF ORDER-TODAY 26 MAY 2019 BUSY SUNDAY-BOTH LIFTS NOT WORKING! ELDERLY AND DISABLED PEOPLE WITH SHOPPING HAVE TO CRAWL UP OVER SIX FLIGHTS OF STAIRS TO GET TO THE CAR PARK! ABSOLUTELY DISGRACEFUL, AND WHAT ARE 'MANAGEMENT' DOING ABOUT IT-NOTHING! - USELESS! THIS IS HARPENDEN! NOT SOME HICK TOWN! LIFTS ARE CONSISTENTLY OUT OF ORDER-MANAGEMENT, GET OFF YOUR BOTTOMS AND FIX IT FAST! PEOPLE-SHOP SOMEWHERE ELSE WHERE THEY CARE ABOUT THEIR CUSTOMERS!
