October 2023 by David Margrie
Nice enough store.Quite busy at the time of visiting. 2pm.Waited patiently in line for over 15 minutes for ONE item... happens to be a monster energy drink, I'm in my 30s bearded and id say there is very little chance of me looking like someone too young to buy such a thing... I buy them all the time and have a nice collection at home... regardless... I had been out drinking the night before, all I wanted was a pick me up... after that to be told do I have ID... nope its 2023 all I have is my keys and phone. That's all I need. Frustrated is an understatement. I apologise to the lady on the till serving as I did swear a bit on my way out... however I feel I should not have been asked for ID and refused the purchase.To summarise, I am not going back. 1st and last visit to this particular store. Strange layout too, but that's another story.
October 2023 by Kathryn Robbins
You can be sure of finding the more unusual foods and ingredients here
August 2023 by Dom Simpson
Loved this waitrose, good vibes!
August 2023 by Donna
Great place to shop although sell by dates often aren't great. Excellent selection and always realllly friendly and helpful shop floor staff. Easy parking
July 2023 by Anil Jagota
Great supermarket with a large carpark, very close to m&s food and within walking distance of Sainsbury's.
May 2023 by richard gray
I do love the great stuff you get at Waitrose, lots of new exotic produce you don't get elsewhere. Never walk away thinking I got a bargain though...except when you follow the yellow label man round ?
April 2023 by Shannon
Car park needs sorting out, needs upgrading and new lay out.Standard waitrose. No one ever at tobacco kiosk. Normally blocked off with trolleys. Ask staff if I could get cigarettes.. and it just seems to be a inconvenience for them.
April 2023 by Greg Bullock
Oh hello. If you like potholes, you'll love this supermarket. Chelsea tractors are pretty common in Harpenden but such a vehicle is a requirement to access this place one to access this place due to the size of the craters on the way to the car park. Fix up. Your food is pricey enough, I'm sure you can stretch to some road repairs for your customers who don't drive a 4x4.EDIT: I really wish Waitrose would get on touch with their local council to address the issue.Furthermore, they should fix the barriers which have been broken for many months, encouraging non-store shoppers tonuse the car park free of charge, leading to overcrowding.Another update: GBP 7 of Angus steak. Huge amount of gristle. Not impressed.
March 2023 by Nina Popusoi
Nice experience and happy with location, enough parking spaces, a large variety of groceries!
December 2022 by Catalin Tilimpea
Ever more limited range of products, often out of stock. But super busy so they must be doing something right.
December 2022 by Sarah Kasim
Bad customer service. The staff are Rude and unwelcoming.
November 2022 by Selwyn Morris
The car park arrangements are a shambles. The entry barrier has been broken for months and head office are dragging their feet with repair. The exit barrier is never manned because they do not have a wireless card machine. Therefore many none Waitrose customers are parking for hours blocking up the car park at busy times. The branch management are in despair over these problems, which have been awaiting head office approval for months.
October 2022 by Laura Ahmed
Lovely products, lovely staff (most of them) and I love the sushi bar especially but beware of the quick check!I have had issues with it two weeks in a row now both times it called up for a ?random check? which did not feel very random to me two Saturdays in a row. I had to rescan 14 items each time (!) holding everyone up behind me plus it was busy then one of the items it seemed didn?t scan properly so have to go to a till, empty everything out of my bags and put it all through again. Taking more time away from everyone. The customer service staff were very kind and gave me some flowers for the bother which was sweet of them. The lady at the quick check isle was not particularly nice this week and the one last week was really dreadful making you feel like a criminal!It seems the scanner doesn?t work on every single bar code but it still beeps so you might not realise it didn?t go through and you move on to the next item. I?ve been using it for the years without any issues then I?ve had major problems with it in the last two weeks.I spend a lot in the store and I?m there every week at least once but the quick check is really stressful and time consuming when it goes wrong. The staff at the quick check really need to be spoken to about how they talk to people as it leaves a bad taste after you leave the store. But the ladies in the customer service desk today were really nice and helpful and I did appreciate the time they took to help me. I hope the manager reads google reviews as I think this one might help them to prevent it happening to others in future.
October 2022 by Oliver Shawo
Medium sized Waitrose with free parking. Delicatessen, meat, fish and sushi counters. Small alcohol and bakery section.
August 2022 by Neil Smyth
Parking was an issue but the store itself is fine. Not the biggest of stores but has a good selection and staff are helpful.
