October 2023 by Joseph O'Rourke
Lovely service by the young lady and gentleman in store today, didn't catch your names I'm afraid!
October 2023 by Valentin Cojocariu
Very poor service.Very unfriendly staff... Unprofessional,First and last time when I buy some products from this..... store.Just west my time.????
October 2023 by ???? ????
If you want a good retro store that has everything at cheap prices then come here if you are visiting the London area in England or if you live in the London area or England in general!!! I just visited a friend from England and I'm really, really happy!
October 2023 by M X
Always good for finding that bit of tech you want but don?t want to buy new. Prices can be somewhat over what they really should be.
August 2023 by Mubeen Abdullah
Very poor service.Waste me 5 hours just to inspect the phones.Andy then changed the price..quoted me 67 and then quoted me 30 and the phone as brand new sealed in box never be opened..
June 2023 by minsa pint
I have just had the disc drive on my daughter?s PS5 fixed at the Hemel store. It was a perfect experience. The staff were great. When I took it in everything about the repair process (cost, timescales, etc) was clearly explained and when I picked it up important matters like the 2 year guarantee were highlighted. It was convenient to hand the machine in at the store rather than having to post it. I was kept informed of the status throughout. The repair was completed on schedule and the PS5 is working perfectly. 5/5.
June 2023 by Laura H R
My husband and son purchased a £1.50 game for a PlayStation 3. When buying and mentioning the type of console, they weren't told it was incompatible with our model. Weren't told about the 2 day return policy either. Tried to return the game 4 days later, the refund was refused (after a long weekend). Asked why and the sales assistant said the 2 days passed. I asked why they didn't say the game wasn't compatible with our model when it was purchased. She couldn't answer. I asked about the type of console it was incompatible with and the sales assistant couldn't say the exact model, she started to describe it. It's not about the money, it's about not telling clients (including children) the full specs of a product. The bad intentions, in order to make a sale go ahead. The attitude of tricking the client. After all, a complete lack of respect towards the customer. No custom from us anymore, sorry guys.
June 2023 by Ashley Randell
This CeX location is easy to find on the outside of town along the main high street always well stocked with old and new. The staff are very friendly and helpful always a joy to shop at this location.
May 2023 by Suzan Goktas
Brilliant customer service. Great clear communication of options available when selling. Process went really smoothly. Would definitly recommend and use again. Thank you.
May 2023 by Wendy Biggs
Never in my life have I seen such incompetent people working in one shop. I do wonder if the criteria for this shop is to be rude. Unhelpful and just strange. Avoid this shop
April 2023 by James
The guys in there were very good nollegable, helpful and friendly they gave me alot of advice about what I had bought, how to install and what I can use it on in the future when I upgrade my old device.Cheers guys and thank you.
April 2023 by Q Greenaway
CeX is a business that is not fit for the 21st century and are morally corrupt!Items are bought from the public way below market value and then resold above inflation, presumably to maximise profits at the expense of seemingly unsuspecting consumers.What is worse is that items then resold are not checked for basic faults. Hence, should like most consumers you need to return an item to CeX, your basic consumer rights to a refund on goods sold that are not fit for purpose is denied along with your rights for their no quibble 'Goodwill refund'. CeX also will most likely deny your right to verification of any faults you have found with your items. In effect your receipt is worthless to CeX and your words, feelings and opinions do not matter here.All in all this is a business that does not see any value to upholding any kind of professional integrity, and that along with their absolutely shoddy business practices would explain why they will not be getting any repeat business from me.My estimation is that with the kind of Russian Roulette style business practices CeX operates from and their inability to remain competitive will mean they will be headed straight into administration within 5 years.Do not waste your time, energy and money at CeX hoping for a bargain because all you will be left with is not mere buyer dissatisfaction, but the distinct feeling you were also robbed of your basic consumer rights!Buyers Beware At All Costs!!!
March 2023 by Peter Bertelli
Quite a indie sort of vibe (unlike Game for instance)Staff are professional and all trade ins are done via fixed price with 3 categories according to the condition of your items.Trade ins can be done for cash or vouchers but you get more for vouchers.Purchases come with a 2 year warranty.
March 2023 by steven hanson
Excellent place for both buying and selling.
February 2023 by wheelchairviking wheelie
Absolutely fantastic service.
