March 2024 by Aisha
Sonia was incredibly helpful! She was super kind and helped us sort out resizing a ring and getting the clasp fixed on a bracelet. Definitely recommend going here and dealing with Sonia.
March 2024 by Zigman26
Incredibly friendly and helpful staff (Ross and Sonia) who helped me choose a lovely watch. They also ensured I got the best price with price match and saved me over £100 on what I expected to pay. Overall I will definitely be back when I next need any watches or jewellery!
March 2024 by Rod Rodriguez
Went to Hemel Hempstead and was greeted by Kelly and Ross who helped match a gold chain with a crucifix and gave a great discount.Amazing service, I would definitely use again.Also got a great presentation box
March 2024 by Forumla
Ross was such a brilliant server got us the very best deals very impressed with the purchases we made
March 2024 by Shauna Bonnebaigt
Friendly and helpful staff. Good selection
March 2024 by Anne Aylett
Very helpful advice re watch!
February 2024 by Charmaine Enright
Great service very kind and helpful great staff ? fab shop
February 2024 by Shaun Fisher
Went in today to see if they could help with a broken pin in my watch, very helpful, friendly lady assisted me, replaced the pin free of charge very kind would recommend there shop as good staff very welcoming. Thanks
February 2024 by NeLsyy Ahmedova
Dear Ross, you are brilliant in your work, your customer service is 10 of 10, this was probably my 5th purchase from you and I can say now words can explain how satisfied I am, as soon as I walk in the shop, my eyes looks for the lovely gentleman, who I know for sure will give me the best experience there and make me purchase the best gifts! Thank you very much indeed! I appreciate the hard work you do to there with a lovely smile and great service, will be always coming back!Also the lovely girls working there, you are such a great team!I do highly recommend visiting the store, as I can say It is the best store if you are looking for a nice presents and excellent customer service!!From Neli
February 2024 by Lest C
Hemel Hempstead branch absolutely fantastic..Had a disappointing experience in another H Samuels but Hemel brilliant from start to finish..Initial visit to pick an engagement ring out and 2nd visit to return to resize..Special mention to Lucy who was friendly , very helpful and just makes the overall experience a pleasureThanks Lucy
February 2024 by Shahrzad Maleki
Kelly was amazing at helping me pick something special for my husband! Highly recommend!
February 2024 by Sarka Robinson
The staff in the store are such lovely and friendly people. My new earrings broke and I came to exchange these under the warranty. Unfortunately, these earrings were very hard to find on the system and around other stores. The staff members were trying to do whatever they could to find a pair but with no luck. They resolved it by giving me another pair which looked almost identical but was worth more.Thank you very much Ross for sorting it out for me!
February 2024 by Tony Fitzpatrick
Ross and Sonya at H Samuel Hemel Hempstead have been extremely helpful. They went out of their way to help us with our daughter?s birthday present after a problem with our online order. They are very knowledgeable and friendly. Will definitely buy there again. Highly recommended
February 2024 by Grace Gower
Brilliant help and lovely service.
February 2024 by Theju Sara
I have been visited this store yesterday.. my chain got tangled and i need some help from there. I am a regular customer of this shop. I experienced an incident like one lady was there as a customer assistant asked her some help and she suddenly said that she doesn?t have any time to tangle that but literally she is free and hanging the store for no purpose and she can?t help me with that. Worst service experience from that muslim lady only. Never gonna buy any item from this store?