September 2023 by steve moore
Busy as usual but it is top quality food in there you only gets what you pay for. Staff very helpful.Good selection of foodstuffs wine and beer
August 2023 by graceuo bowerb
DDADDDDY said THE zI IS IN THE LOL MUCH better and I don't THINK I was a¥ OAKLEY IS the how it
May 2023 by karen r
Waited 20mins was told no ham for eggs Benedict, then no bacon?? There is a food hall downstairs?? Fries turned up no wraps?? Won?t be returning food cold
April 2023 by Ross Crawley
Absolutely excellent service on Saturday 25th MarchI went into store for a couple of items and one of the items had Just come in and was in deliverySo Marian was so very helpful and looked through all the food trays until finally in the bottom one was the product I was looking forShe really went out of her way and went the extra mile to helpThanks so much I really appreciate your help
March 2023 by M
A very well run place, friendly staff and great customer service.
February 2023 by G9154FPscotta
Picked up a bottle of coke, clearly marked as £2.35 and took it to the till and she said £2.75 and pointed out it said £2.35 and she said maybe that was for another drink. I didn't argue and paid and walked back and checked and it clearly said £2.35 on the price label. I went back as she forgot to open the bottle(glass bottle) and asked for it to be opened and pointed out it definitely said £2.35, there was no attempt to refund me or alter the price ticket so no more people will be stitched up. It's not a fortune but on principle I was upset such a big company are scamming people. The cafe is OK but be prepared to be done over
February 2023 by Jay
Its such a shame M and S in Hemel Hempstead use to be so lovely to visit friendly staff and good customer service but the til staff are now miserable and customer service a thing of the past. I buy online more and more as the shopping experience is much more pleasant.
January 2023 by Mary Bourke
Spacious, relaxing but I don?t like the mugs they now use. Give me a cup and saucer, please!
December 2022 by Judith Clode
The girl who served me left the security tag on so I had to go to Berkhamsted M&S to have it taken off.
Also I don?t like the new cups in most of M&S Cafe?s, they are neither one thing or the other, not a mug nor a cup and saucer because they have no saucer.
November 2022 by Barbara Smith
Sparks gifts not offered at till although email states l have gift awaiting very disappointed, not the first time either
September 2022 by Matthew Mars
I believe I was racially profiled by an associate named Heather! I?ve spoken to a manager named Laura and will be going back tomorrow to speak to the store General Manager as I?ve been told she?ll be in Thursday! Horrible customer service!
August 2022 by karen Morrissey
We used the cafe upstairs and the staff were so helpful and went out of their way to help us. Myself and my son had a lovely time enjoying a breakfast together. Even better was that his meal was free. Well done Marks Hemel
July 2022 by Bharath RK
The collection of clothes is limited. The cafe is one of the worst I've experienced inside a retail outlet. The food was excessively greasy, all the shakes and hot drinks seemed dilute. The scones were dry, and disintegrated upon touching. The service was good though, but the food was worse than fast-food. I will not be visiting this M&S outlet again.
May 2022 by The Lacey Family
Always go into M&S in Hemel and the staff are usually very friendly and helpful. Today however someone made it a very unpleasant experience.I was after a spelt loaf, and proceeded to ask the lady on the bakery, to which she responded 'never heard of it'. That was it, no let me help you look or here's an alternative. Another lovely member of staff helped , but to no avail, however I managed to get a gf sourdough cob. I then thought I'd ask the lady at the bakery if she'd be able to slice it for me.....response once again shocking 'no, can't do that'. Why is that? Waitrose slice any uncut loaf. Really rude n unhelpful staff member has now made me think twice about coming into that store like I was bothersome to her. Just do your job love and with a smile or don't work with the general public. Very dissatisfied.
August 2021 by Gus
I do like M&S they have a good selection of clothes and they are well made. Plus you can get half size jeans in there, not everyone has a 30 inch inside leg! So a 29 inch is perfect for me. And they look stylish which ever style you get. Straight, comfort, slim etc.
