March 2024 by sm pert
We needed to visit Hemel Hempstead branch as joint accounts can?t be opened online. They won?t offer appointments - just pop in anytime I was told. Guess what? We turned up only to be told that there were no time slots available. The assistant more or less shrugged her shoulders - told us to come back another day. No thank you - a waste of a half day of our time. Two customers lost, Metro Bank!
March 2024 by Bete Bart
I came with my friend to open an account before we said anything kaysita approached us and asked me if I had just kissed my teeth at her. The rest of the time she looked at my friend and said nothing else. The whole experience was very rude.
October 2023 by amrita patel
Rubbish customer service.. Always a long queue, lots of staff just wondering around but on a counter there is only staff..
August 2023 by luke bill
Rubbish customer service . Slow..... staff stood around doing nothing than helping and strongly recommend avoiding them - inexperienced staff & poor/rude customer service. Merto bank staff don't understand people who got a Disability or Autism......
August 2023 by Natallie Welch
Went in to open an account for my daughter ended up opening one for myself too. Very happy with service, member of staff Zane that assisted us was very helpful.
June 2023 by Tomasz Szczepanik
2015 I have a accident,I almost lost my live ?. In this bank ?. When I have a accident inside the bank I still a casttumer. 29th June I have another request for the to the Magesty Court. The Metro Bank in Hemel Hempstead branch don't cere about the customs at all. The have a past a fev accident they not doing they don't care about security seif bank. They care just about the money. Like I tray sey the Metro Bank in Hemel Hempstead is not a seif please. I almost lost my live ?.I n this back.
June 2023 by Kaz K
As someone who supports family businesses with MetroBank I strongly recommend avoiding them - inexperienced staff & poor/rude customer service.
April 2023 by Michael Allgrove
Good service and good saving rates.
February 2023 by June Scarborough
Good service can?t complain
February 2023 by Jane Sauzande
Metrobank close my account down long long time ago, which is not good with that no explanation
January 2023 by Jitendra Bhatti
???Great Customer Service ???
October 2022 by mal preedy
After 20 years banking with Barclays I finally moved and all I can say is I should have done it years ago.Metro bank is head and shoulders above any other uk bank.I?ve visited this branch 4 times in 4 months and would give them 6 out of 5 for the times I?ve visited.I really find the negative views very dubious if you ask me.Well done guys keep it up
August 2022 by C.D. P
I was 6 years in UK and 6 years with Metro. Will you please come in Belgium and open some branches .
April 2022 by Taynara Pereira
My business partner and I went to the Hemel Hempstead branch to try to open an business account, we had to wait 2 weeks for the appointment with Chiemezuo and when we finally got it, they asked us for a list of documents with we provided 3 days after, we were told that in a couple of days our account would be opened however we waited for a week and haven?t heard from them, we went to the branch several times to find out what was going on with it, every time they came up with a different excuse until 3 weeks later we found out that our application had been denied with no further explanation, one of the staff have handed over an address saying that if want to find out why we have been declaimed we have to write to their head office. We are so disappointed with the situation that we decided to go with one of theirs competitors we applied it online and opened the account within a few minutes. I would suggest, do not waste your time with this bank!
April 2022 by Dimitrios Trigkakis
Tried to open an account and the lady guiding me through was spectacular. I had a few complicated questions but she patiently explained every detail I needed.
