February 2024 by kev wateridge
Had ear wax removal excellent service then free hearing screen test
February 2024 by Mark Kent
Fast and efficient
January 2024 by Pachan Nakrani
Excellent professional serviceHappy with whole of the teamThank You guys
December 2023 by T Burton
Lovely team of knowledgeable staff at the Hertford store. Friendly and welcoming. Great advice on frames and a short wait for my new glasses to be made.
November 2023 by Rosemary S
I have high prescriton. I order ultra-thin lenses based on optometrist's recommendation. But I am experiencing unclear vision by wearing the new ultra-thin glasses. I went to store for help. The staff misled and tried to convince me that It's my own issue. I don't have the issue as she described. Optometrist also doesn't say I have the issue as she said. She recommanded me to wear thick standard lenses at the end which is unhealthy and opposite with the recommendation made by optometrist. She delivered service very poorly. She shaded away their responsibility and put responsibility on customer. Her skills, experience and knowledge is incompetent to service customer properly. I don't recommend.
October 2023 by Anne Newton
Excellent customer service
October 2023 by Gawain Akers
Friendly staff allways ready to help when help is needed
September 2023 by Alisa Pohl
I have been using Specsavers for a few years for eye tests and found them good, but they really came into their own with my contact lens trial. The initial consultation by Josh was really impressive. He found lens to meet my needs which, I understand from other opticians is not easy. He fitted them and explained everything in a friendly yet professional manner. My subsequent teach sessions were also exemplary. Aileen was incredibly patient and supportive. I would highly recommend.
August 2023 by Christian Appleford
Easy to book appointmentGood eye-testing before main checkupVery knowledgeable and friendly optician (Josh M) who assessed my eyes in a very efficient mannerSeemed like brand new testing equipment which made the process very quick: lenses were changed instantly allowing me to compare easilyOverall, very happy with recent visit
August 2023 by Mary Sims
I had a appointment today at 1.25. A lady phoned me yesterday to confirm this. I told her I was depending on a lift as I have a fractured ankle and would most likely be late as they were coming from London. Also could I be seen in a downstairs room. She said this would be ok. I arrived at 2pm , late I know but the lady I saw looked at the screen and by her face I could tell none of my info had been noted. Also I would have to come another time which you can imagine isn?t that easy. I am disappointed as I have been a customer for year?s as was my late Husband. We have always been very happy with our treatment in the past.
July 2023 by Jason Calvert
Excellent service staff friendly and very helpful prices are really good staff make you feel very welcome I would definitely recommend
July 2023 by fran benet amer
I had a great experience during my visit today. Judith was very welcoming and very knowledgeable. I'll be back. Many thanks.
July 2023 by Rebel Way
Fantastic service, took the time to explain a great deal about the science behind my condition and family eye conditions, really friendly warm and welcoming staff, the best experience I?ve had with an opticians in 26 years of wearing glasses.
July 2023 by steven walker
Lovely experience to start with.Very poor service this time.Chasing up two pair of glasses no one checking if they have turned up or not.Telling me We can?t keep track of what?s coming in and out.Then popping in today very frustrated and receiving a very passive aggressive response for the young blond lady not helpful at all.Still waiting for the other pair of glasses.Wouldn?t recommend
June 2023 by Suzanna Bode
I had an amazing experience with Specsavers Hertford, from booking my sight test through to help choosing my new specs. I loved the choice of frames available and was helped to narrow my choice. The different lens range for my new prescription was explained thoroughly. I?m really pleased again with the whole Specsavers Hertford experience. I would, and have recommended them to family and friends.