February 2024 by Liza
I totally love Boots due to their great assortment BUT the lack of interest and professionalism from the staff is gobsmacking! 2 staff members were standing and talking loudly about their personal life, highly inappropriate and unprofessional, AND when I?m coming with the buggy they didn?t make way for me so I had to go zigzagging with the buggy just because they didn?t care about me as a customer ? and this happens regularly. For me, private conversations should not be held loudly in front of customers
December 2023 by Robert Turnham
The woman at the pharmacy counter was as unhelpful as she could have been, I am never going back.
December 2023 by Neil Morris
The staff were really helpful. The shop is looking a bit dated now though.
November 2023 by Darren Sibley
The Pharmacy had a big queue but it didn't take to long to get served
October 2023 by Nix
The staff in this store have got to be the most miserable, unfriendly, extremely rude and disrespectful people I have come across. I thought the St Albans branch was bad, but the Hitchin store is one of the worst I have come across. They are especially bad when it comes to their elderly clientele. I have witnessed their disgusting treatment of elderly people on numerous occasions, but today was probably one of the worst. There is very clearly a serious lack of leadership, and client service!! Shameful!!!!!
September 2023 by Marie Martin
I am sure customer care must be included in your training procedures but it wasn't anywhere to be seen today.I wanted to pay by cash and waited by the till. When finally a staff member came over, she pointed out the self help till and was quite rude when I pointed out the only one taking cash was busy and I rather not use them.
September 2023 by Cult Collectible Merchandise
Either long queues due to staff shortages or no staff at all due to them all being on break (I was in the store 3 times and each time there were no staff available due to be on break. I understand they are clearly under pressure but can the breaks be managed to ensure there are staff available? Also having more than one person who can dispense medication would be a good idea. Just don't send them to break at the same time! I also received a text informing me my meds were ready. later the same day I got another text informing me they were not ready to collect but they would message me again when it's ready. 10 days later I created an account on line and checked my order number. It states they are ready for collection and have been for a while.
August 2023 by Christine McGuire
I have had two appointments now with Sam and Lucinda at the No.7 beauty counter at Hitchin. Both the girls have been very friendly, helpful and are very knowledgeable about the full range of skincare products and makeup. After having my skin analysed they were able to advise me on the best products I should very using 'no over selling' which I found very satisfying. Would really recommend a visit. Love No.7 products. Thank you ladies.
August 2023 by Lee Hornblower
Pretty useless. Havn't got my perscription right for months. Never send me a text to say its arrived anymore. When i have gone in for it they are out of stock. Taken my business elsewhere.
July 2023 by Anthony Clark
Always the place to go for personal hygiene products and many other items.
June 2023 by Simply Ace
The pharmacy is not at the level it used to be at and is OK. The prescriptions r taking longer then usual and their system keeps having issues, which is not the staffs fault more like their technical team. However, the medicines r generally available virtually all the time and they don't tell lies so far unlike the other pharmacies in Hitchin.
April 2023 by Matt Terry
Went to the pharmacy today and was served by a new young lady who had the worst attitude I have ever come across at the pharmacy. She was curt, rude and very dismissive, and it seemed like she HAD to have the last word. I decided not to go back there today as I really didnt appreciate the way she conducted herself with neither me, nor the two customers of whom I witnessed her serve before me. Very poor service from what is usually a pleasant experience.
March 2023 by Mike C
It's OK. It needs a better, more logical layout with clearer signage for the various categories of goods.
February 2023 by Tim Mitchell
Very long queue at the Pharmacy. Only one rather overworked lady on the counter. They had what I wanted but it took 15 minutes to get it.
January 2023 by Linda Harrower
Do not nominate this pharmacy for prescriptions. Very very slow. The pharmacy staff are pleasant but have no sense of urgency when there's a line of people waiting to be attended to. As soon as I'm out of this very lengthy wait I'll be changing to another pharmacy for collection. Avoid.