January 2024 by Mick Grimes
Nice friendly store, staff helpful and eye test very thorough
January 2024 by Carol Passingham
Friendly staff, very helpful.Explained everything.Easy to make appointment quickly.Phoned to remind me of appointment.Ten out of ten all round.Couldn't be improved on.
January 2024 by Jonathan Randall
All the staff where so helpful, informative, patient and friendly!
December 2023 by Gloria Manly
All members of staff were friendly, very helpfull & knew all the information needed to answer my questions. Very impressed.
December 2023 by Clare Reid
Very friendly welcome on arrival. Initial tests done very quickly and then saw the optician who was efficient, gentle and explained things about tests well. Decided to have same glasses as the last ones so paperwork done very quickly. The whole process was good from start to finish. Now just waiting for my new glasses!
December 2023 by Graham Bickerdike
Did what it said on the tin, tested my eye sight strength, measured me up for new glasses showing all the options, job done. Now awaiting a phone call to tell me the glasses are ready for collection.
December 2023 by Precious Manyelenyele
Exceptional customer service,no ques,friendly staff,welcoming,good atmosphere
November 2023 by Michael Hodgson
Excellent service, polite, efficient and instilled confidence,!
November 2023 by Peter Casey
Excellent service as always.Highly professional eye test followed by friendly and expert advice on choice of frames.
November 2023 by Lesley Lodge
Optician (I forget the new word) was excellent , great at explaining and very patient. All three other staff I encountered were really helpful. Very pleased.
November 2023 by Mr Derrick
Fantastic team, VERY knowledgeable, understand my needs - great service happy team that work together. I paid for the best lenses with a high complicated prescription prisms and they get it right first time every time. Without a doubt highly recommended.
September 2023 by Anna T
Very helpful staff who went out of their way to help me in a time of need.
February 2023 by Lizzie P
By the looks of the rest of the reviews, I clearly dealt with someone having a bad day. I choose Boots opticians for the good customer service but they don?t sell the designer glasses that I like so I get them elsewhere, clearly that was an issue with this woman I dealt with yesterday.(18/02) She was very rude to me. She came up to me whilst I was looking at the glasses and I asked can I just get my prescription pleaseHer response was abrupt saying that I hadn?t even looked at the glasses yetI explained that the glasses that I like they don?t sell. She scoffed and said well it?s important to buy your glasses at the same place you have your eye test because they can make sure it?s accurate.I said I have glasses that I bought elsewhere and they told me it was the correct prescription?She stomped back to the till. She was saying something to the optician that I couldn?t hear but the way her body language was, she was clearly annoyed by my decision.She asked ?what designer do you use??I replied ?Joules?She scoffed AGAIN and said ?well where do they sell those??I said ?either online or at vision express?She laughed and said ?so you?re going to get our prescription and go right next door to buy your glasses?She stuck a note in my prescription, not even in the correct place so it was all bent up when I opened it and I could barely read it saying ?it?s important for you to buy your glasses where you had your eye test.?I fail to see why when they could give me the wrong prescription in my glasses without me knowing about it? I doubt they let you even check that in their machine so I see no difference. Plus I refuse to buy their ridiculously priced glasses when I can get them cheaper elsewhere. I very much doubt they get commission on every pair of glasses they sell.Also, they asked me before my appointment if I could wear a mask inside the premises. I was the only one wearing one apart from the staff and even then I had to put it below my nose to have my eyes tested so it was really pointless me wearing one.
October 2022 by Linda b
Customer care is excellent. Patience and a real interest in advising the best choice of spectacles for the customer. Highly recommend them.
September 2022 by Abby Hill
The staff in Boots Opticians Hitchin are so so lovely. I always have such a great experience in their store! The personal care and attention makes you feel so welcomed and looked after. I would recommend Boots Opticians Hitchin a million times over x
