June 2023 by dominique bushell-lobatto
Lovely and friendly staff, they always make sure to look after their customers when they need help or advice about the products. I always have a lovely experience when I shop at this store.
June 2023 by Jade Grinham
Lovely shop, fantastic staff who always go out of their way to help you. Have been shopping here for years and always have a great experience.
June 2023 by rebecca pettitt
Helpful and friendly staff. A lovely selection of clothes and practically a personal shopping experience with knowledge of sizes and styles, would definitely shop here again.
May 2023 by Kirsten Burton
Well done to all at Fat face on Hitchin. You are all super stars. The service in the shop is always excellent and I feel like I have personal service. The lovely people are knowledgeable of the brand and honest when you try things on. They are always happy and good representives of Fat face I recommend the shop to all
May 2023 by Lina Lina
I spoke to a woman called Karen(I believe she said Karen) today at 10am (03.05.2023). I asked if she could check whether I have received an order because this would be the second time I order from Fat Face and I did receive emails thanking me for the order and then the order is on the way but I never receive an email confirmation to say your order in store. She said check you junk. I said I checked inbox, junk eveywhere it is not there. Can you please just check if you have already got it. She said if you stop shouting I can check for you. I said I am sorry. I thought I didn't hear properly and she said if you stop shouting I can have a look for your order and I just hung up. My anxiety level just went through the roof. If you listen the the phone call you can hear there is absolutely no shouting from my side. Absolutely disgusted by the way of her behaviour and the way she spoke to me, rude rude and impatient. Terrible customer service and I won't be ever buying or using this store (Hitchin) ever again.
April 2023 by Roger Smith
In a shop named FatFace, there was a managerWhose words were cruel, like a sharp daggerShe mocked and ridiculed those who were biggerAnd caused their self-esteem to staggerHer words were poison, her actions unkindShe failed to see the beauty in all kindsFor her, only thin was acceptable and fineAnd she made those who weren't feel left behindBut beauty is not defined by size or shapeAnd we must not let the manager's hateBring us down or make us feel ashamedFor our bodies deserve love, respect, and acclaimLet us rise above the cruel words she speaksAnd know that we are worthy, no matter our physiqueLet us stand together and show her, and the worldThat fat shaming is never acceptable, never unfurledFor every body is unique, every shape and sizeAnd it's time we celebrate, instead of criticizeLet us embrace diversity, and love ourselvesAnd leave behind the manager's toxic, hurtful shells.
July 2021 by Jacqui Harding
Lovely clothes. Super helpful staff. Always a joy to shop here.
September 2020 by Nigel Keeping
It is a small shop lots of goods nice person who served me
April 2019 by Devinder Athwal
Friendly staff and nice selection
June 2018 by jen haverson
Quality
January 2018 by Emily Ashton
Staff are always friendly and helpful. Shop is clean and tidy.
September 2017 by Martin Stevenson
Not a huge store.
August 2017 by Gilly P
Great shop really helpful staff
December 2016 by K LB
Good thanks