March 2024 by STACEY FISHER
Service was sub standard and why do the menu screens need to change every ten seconds with constant adverts for cold and iced drinks..... Where are the hot drinks not everyone wants a multi coloured with a matching iced lolly pop... There are five screens up there on the wall plenty of real estate for all your menus to be displayed without the constant screen swapping. I have no idea what specialty hot drinks you are doing . Sort it out Starbucks. Avoid this place and go to cafe Nero at a two min walk around the corner...
February 2024 by Gemini
Don't like cashlessDietary restrictions: Dairy free
February 2024 by James Evans
Irony. Someone having till training. Hearing all about what to say as they have no filter coffee and no ?ice? drink of some kind. All that when the queue is too the door and everything is bottlenecked at the till with the actual (one) maker standing there waiting for the one functional till to actually process the waiting customers.No point waiting there when so many local competitors want to process their clients.New decor lovely. New attitude. Still needs work
February 2024 by Zak Williams
I love this place, I can't believe some of these reviews, staff are always friendly and helpful! I personally think the refurb has done wonders for the store, opening it up, making it welcoming nd bright.Vegetarian options: beyond meat, vegan wraps, vegan muffins, vegan drinksWheelchair accessibility: store has opened up allowing wheelchairs and pushchairs to move freely
February 2024 by Liza
Really good coffee but the staff is unprofessional and talks private conversations in front of the customers waiting. Private conversations about last weekends highs and lows doesn?t belong in front of a customer, that you can talk on your
January 2024 by Leanne M
Staff were rude. Told me I couldn?t use my blue light card and could only pay by card. Charged me £ 5.30 for a tall hot chocolate. R u sure. My hot drink was cold. I won?t bother returning other nicer places to go for coffee in hitchin. Rude female staff.
January 2024 by Sand June
Used to okay in here but now refurbished it's changed. Noisey and Music is too loud to relax seated inside. Staff can be quite rude.asjed me to move you can't sit there. Well don't put a chair there then. Shame . Could not wait to leave. Lost my custom now.
December 2023 by DJ
Family pit stop during a shopping trip. Had zero iced teas available although having 5 drinks on the menu. Extremely rude staff explaining and simply said, just order something else or move away from the queue?!?. Like the chain, but not this store location.Starbucks, consider customer service training.
December 2023 by Melissa Cavanagh
Friendly staff, great selection of fresh treats, good location, plenty of indoor seating.
November 2023 by Amanda Bell
Love my Hitchin Starbucks every morning, brilliant service, lovely coffee and always friendly staff?..perfecto ?
September 2023 by MEllen88
Unlike the review below I have heard many people comment on the (hardly any?!? Not in your face!!!) pride flags. Hitchin is a very inclusive place and clearly some people need to catch up. Lovely service, just a classic Starbucks.
August 2023 by O A
Support the great independent coffee shops of Hitchin rather than these chains
July 2023 by Nancy
Not the best Starbucks that I?ve been too. Certain drinks aren?t always in stock. Staff aren?t the friendliest. Had to have a drink remade as it didn?t taste good.
July 2023 by Peter
Brilliant service and perfectly made coffee, so many places have taken to overheating it was a pleasant surprise.
June 2023 by Theodora Dyakova
Very much quintessential Starbucks.