October 2023 by Marta Wendo?owska
Thank you so much for helping sorting out last minute contact lenses request :)Best people, nice, helpful! Best in Hitchin!
September 2023 by Patricia Broderick
Huge thanks to Jess. Her excellent customer manner and really useful advice means I am absolutely delighted with my new glasses.I will definitely be returning and would recommend Vision Express highly to anyone.
August 2023 by Megan See
Terrible experience from start to finish!When I arrived there was a customer asking how to redeem her NHS voucher, when she left the front of house staff starting gossiping about her and belittling her, making comments such as ?it?s only £7 off why does she care so much hahaha?Then a man came in asking to book an appointment for the next day, while he was talking to one of the lady?s, the other two were making fun of him saying things like ?why doesn?t he book online? and ?why would we have next day appointments available?.Next they were discussing the recent influx of immigrants /refugees in the area and bemoaning that they have to deal with/treat them and saying they should refuse them and other comments? the whole conversation was very insensitive and made me feel extremely uncomfortable!Now the eye test, the optician was completely unempathetic, laughing at my lack of ability to see clearly.Then when she handed my prescription to the lady at the till (young blonde lady) she said ?take a look ar this? and laughed and then the receptionist said ?oh wow? and also laughed.To say I felt humiliated is an understatement.I am utterly appalled at the level of professionalism and customer care. I have submitted a formal complaint.
August 2023 by Dina Sidpura
Fab service from start to finishGreat to understand better when to use my glasses (as I don't need to wear all the time)Hari was extremely helpful in helping me choose glasses best for me and in my budgetHats off to him for making getting my glasses a totally stress -free experience
August 2023 by JASON A
i walked in late there was four of them sitting they then looked at each other and decided they could see me.No introduction robot like first initial contact then the tester came along again no introduction.Treated and talked to me like a child by this time I wanted to leave.Then on exit again no interpersonal skills,just wanted the £25 did not feel they wanted to do the field test like it was a chore or really show me any glasses.Worst customer experience ever.I did complain to vision express but Hari the store manager was as I expected unresponsive when things go wrong and he was part of the four on my initial contact.So I have learnt when things go wrong customer services are rubbish and Hari the store manager just wants your money and the employees are disengaged.USE AT YOUR PERIL!
August 2023 by Huda Ahmed
Young blonde lady didn't like my polite request of giving my two pairs of glasses a professional clean. One pair came out worse than it went in. I don't feel that I asked for much but was met with hostility
August 2023 by Champagne Vj
Can?t be more pleased with the service received 5* for Jessica what an amazing sales assistant happy friendly and very approachable well done
July 2023 by John Harrigan
Really disappointed in the customer service from your company and this branch in particular. Purchased a pair of Raybans from Vision Express Hitchin. Paint coming off them in 9 months of use. I?ve not dropped them. Or treated them badly. And you?re refusing to replace or fix the issue. I?d avoid buying glasses or sunglasses from this shop as they won?t honour the guarantee.
May 2023 by sami balija
Very professional and best eye test I had so far.Unfortunately I forgot the name of the lady she done the eye test for me but she was great,
April 2023 by Gaurav Saroye
Really pleasant experience with the optom called Preya. She was professional and super polite. ?
April 2023 by Dorothy Brown
The treatment I got today was very good. Harry was brilliant. Vision Express are really good.
December 2022 by Adam Mustafa
My journeyAttended a routine eye test.Test revealed unknown to me tear to the retina and detachment, Potentially can loss vision if not treated immediately.Vision Express team referred me immediately to the Hospital.Attended Moorfields Eye Hospital at Old Street, Where it was confirmed by the consultant that immediate treatment was required. Was initially treated for a tear by a laser treatment. On my follow-up visit a month later it was revealed that a 2nd tear starting to develop. Immediate eye operation to place.My eyesight has returned to normal after 6 weeks of recovery.VE team was caring throughout my journey requesting update on my progress.Attend VE today 17.12.22 for an eye test and ordered my new prescription glasses and Thanked VE team for saving my eye sight. Best Christmas gift I could wish for ???Happy Christmas to all at Vision Express Hitchin ??Special Thanks to Claira for sharing her care and wish her all the best from my wife and I. ?
December 2022 by Natalia Tejedor
Fantastic service every time, the team are all lovely and so knowledgeable and professional. Got glasses for my daughter today and I really felt they cared for us, not about making a sale like you do in other shops. They fitted us in at late notice as well, which I appreciated.
December 2022 by Luke Tiernan
A very pleasant experience. Professional, friendly and helpful staff.A little on the expensive side but very happy with products.
December 2022 by saveKEMP
Great service, eye test very thorough and definitely worth upgrading and getting the scan