March 2024 by Theo crsc31
Two very friendly sellers! Very nice golf shop! I recommend
February 2024 by Carson Revell
DO NOT USE. I have only given 1 star as I couldn't give -1. Order a belt online, I received it damaged. It took over a week with three emails and three phone calls just to get a returns label and then 2 weeks to receive the replacement also with calls and emails. I was dealing with Samuel Parker. Throughout our correspondence I was accused of, trying to get a discount, told its not really important and trying to get priority shipping when it wasn't paid for, oh and sworn. When all I wanted to know, when I would be receiving my replacement goods. He lies saying hes send emails, says henwill look into things and get back to you.He just want tonget you off thenphone asap! This I just an overview, if I went into detail I'd write a book. Samuels customer service was shocking, if I or a member of my team treated a customer of mine like I was trated, it would have been an instant dismissal. I asked Samuel on 2 occasions to talk to his manager, on another occasion I asked his colleague to put me through to a manager, on all 3 occasions I was refused. I really hope the powers at Capital Golf read this and look into it, maybe even ask Samuel for an apology. I will never us Capital Golf again, I wish I had read the reviews prior to ordering and i would have thought twice as this seen to be a common theme.
January 2024 by Mark Allen
Shocking customer service!!!. Have to chase multiple times to get a replacement product. Get told its his day off when he answers the main 0207 number in the middle of the day.Took over 2 months for them to sort a box and send out a new product
December 2023 by Maggern 2005
Great experience, nice staff! Highly recommended.
December 2023 by Tina Reid
Bought a fantastic reasonably priced secret Santa. The staff were also really helpful. Great place!
November 2023 by Simon
Worst customer experience ever, staff are rude and the whole shop is like the Wild West for cowboys selling poor quality goods
November 2023 by amir adzim
Got scammed by this shop! Don?t ever buy from this store
November 2023 by nabeehan azim
Top scammer in London. Still not receive my putter, should be shipped last month. Till now no update
August 2023 by Chris Mahoney
Was told an address change would be accommodated and that notification would be sent when goods were dispatched (never notified). Having finally got a hold of them 11 months later due to not receiving the goods, they suddenly moved the goalposts but would definitely phone me "tomorrow". (Still waiting)I should have checked the reviews before ordering as it seems to be a frequent calling card of this mob. Quick enough to take money but zero effort to inform, update or liaise with customers.Avoid.
August 2023 by Amanda Bui
Still waiting for the club that they said will be sent to us soon, but now they said they have sent everything (?!!!!?).The service was ?amazing?. I asked them to send 1 EMAIL OF THE RECEPT so I can check. It takes them weeks (1month) to send 1 email (still waiting).It was really hard to contact them, even when you talk to someone, no one will actually help you with anything. They said they will send you something but they did do anything.You can find a better golf shop in London. I do not recommend this shop.
July 2023 by stewart king
The worst customer service I have probably ever experienced. Utterly useless, rude and aggressive. I was warned abiut how bad they are - i wish i had never paid for a non refundable deposit on a club fitting. DO NOT USE
June 2023 by Mark M
Capital Golf came to my rescue after my damaged golf bag needed replacement. Professional, friendly and very efficient service - very much appreciated.
June 2023 by Dazchrim Mahon
Hopeless. Just utterly hopeless. In the highly likely event that your order doesn't arrive, good luck trying to get a reply from them.If you're thinking about ordering from Capital Golf, please re-consider. If I could give zero stars, I would.
June 2023 by J S
I ordered my trouser at 25 May. But still haven't received the trouser. However I contacted Capital golf, there was no response. I have never seen such a bed service online shop.
June 2023 by Mark Stevens
Totally no interest, sales person did not even speak to me, also a lot of the stock is old.
