January 2024 by Malik AMIN
Really bad service each time try to connect since 8 oclock after a long wait they always say ohh we are fully booked etc go to 111. How a person with high fever and infection can go for 111 while cannot drive or even sit. My daughter got injuries i went surgery receptionist lady send me to ANE.. all day was disapointed they could treat in the surgery minor injuries. A&E provided nothing waste of time
January 2024 by Elizabeth Goulding-Mudd
Each time I have needed an appointment I have been able to get one quickly. Today was no different. I got an appointment in the day to see the nurse. Carole was amazing, listened, didn't rush us and went above and beyond in dealing with my concerns. She in an asset to the practice and we hope she remains! Excellent experience!
December 2023 by Janette Roth
I have moved from the Vale drive Surgery to Highview. I wanted to say that my experience every time I have come to the Surgery or made a phone call has been outstanding. Cheerful receptionist, always willing to help and health professionals who show empathy and a great practitioners. Thank you so much, Highview
October 2023 by Kas Jade
Physicians assistant was rude and dismissive. Didn't even bother to look me in the eye, didn't explain what he was doing at all, told me to leave the room because he had other patients even though he hadnt addressed the problems I came in for. Useless.
October 2023 by Aisha Abid
I have been with this surgery for over 6 years and I have never had any issues. Whenever I need an appointment I have been able to get one for that day or in the next few days. They are also prompt with blood tests and referrals.
October 2023 by Supersilvers
Receptionists can be very rude. Depends on who answers the phone. Some of them are nice, some are nasty
July 2023 by seranda hall
If you have the misfortune of attending this practice, AVOID Dr. Parker - rude, condescending, not helpful, completely disregarded a disabled patients needs. Foul woman who needs 10 years of additional training on how to be a basic human being. Disgusted.
June 2023 by Caroline Fenton
Called up at 8am and received a call back 8 mins later was given an appointment for 10am and was seen and out by 10.20am. Efficient and great care.
May 2023 by Daniel BLo
I am grateful i was able to be seen.I?m a young man and been suffering with constipation for most of my life. Which has resulted in some complications. It wasn?t easy and quite embarrassing to see a dr about this however I had to man up.I wasn?t made to feel at ease to comfortable, if I knew I would of felt how I did after coming out, I would of probably not gone to see the dr. Atleast I kind of have a rough idea of how severe my situation is however the experience wasn?t very pleasant unfortunately.
April 2023 by Lily M
Been with the surgery for years and it was great but now it?s a joke. There?s never any appointments even when you call up at 8am, I couldn?t even get a telephone consultation with a doctor and I?ve been ill for over a week.When I did eventually get to see the in house paramedic in person I was told I couldn?t be given anything and to continue taking pain killers though I had made it clear I had been doing that all week.It?s so ridiculous to the point where my own work don?t even believe that the practice would not have prescribed me anti biotic at this point.When you do go there you can?t book an appointment for the future, they tell you to just come up at 8am and wait in the surgery. Now having to go to a walk in centre in hope that somebody can help me
February 2023 by Erik Radley
Dr Wiebel was just amazing - so professional and thorough - we don?t know what we have - we must protect this NHS. Thanks.
February 2023 by John Chance
not the best serviceImpossible to get a appointmentthey mess patients around alsoi was referred for a adhd assessment but wasnt given the correct formsthe doctors are hopelessUncareingReception staff not much better
January 2023 by Mandy X
I have been suffering with a skin condition. Doctor advised using Aveno. I kept going back, even went to an emergency out of hours doctor as my skin was getting worse and peeling off my face. I was given courses of steroids. Not one doctor thought to say I may be having an allergic reaction to aveno cream. It?s taken me hundreds of pounds to go privately to get the help I needed. Please question the doctors as they don?t always know what they are advising is the best for you. Shortness of breath and an anaphylactic episode and months of suffering all because my gp told me he couldn?t help me and to use aveno cream brought from a supermarket. I hope the doctor who told me to use this realises that some people can?t use it and is careful the advise he gives to others.
December 2022 by Alexa Dla Rosa
Excellent service. The doctors are lovely and very attentive. I have been attending there for more than 3 years and I am very happy every time I go or need an appointment. I highly recommend it. it is clean, big and organized. Very very good.
December 2022 by satyen trivedi
if i could give zero i gladly would,this surgery has gone down hill in recent years,since dr ritchie and some of the doctors on her watch either retired or moved on the doctors now have no understanding of patient needs and are more interested in telling you oh theres a shortage in antibiotics, penicillen, go home take paracetamol and keep warm, i came out of my warm home to attend appointment which was a waste of time with my mother in law,kept pleading how unwell she was, on deaf ears, 2 days later she was in hospital,what can i say, welcome to 21st century britain, as for the locoms please do not get me started,have now moved to another practice, come on highview you were once the pride of our local area,shame
