May 2022 by yesim Charalambous
Was served by Dominic who was eager to help and find out where my other order was. He waited while I looked for it and he suggested another way to look for it. He even managed to find out that It hadn't been dispatched yet. I am very thankful to him for his time and help.
March 2022 by martin manser
Unable to speak to a human. Card left and number not recognised so unable to do anything with it. I cannot get parcel redelivered.Dreadful servic
February 2022 by Salih Kansoy
I was trying to send a parcel abroad and purchased postage online at dhl.com not realising dhl and dhl express are two seperate companies and most dhl outlets and shops wont take the dhl parcel so after visiting 3 shops and the DHL express Depo on Crown Road Enfield they advised that I need to goto DHL ParcelFinally the helpful and wonderful staff at DHL Parcel especially Faheem and his Freind, scanned my parcel and off it was on its long journey to the far east.
January 2022 by Ahammed Anshad
Worst experience ever, never ever visit these place if you can do so, staff was so rude and made the life harder ot tooks me 3 hours to complete the collection and she even refused to show her id or her name, manager came and just give me an apology.All the customers there is frustrated and mad, ? worst service
December 2021 by Oliver Mullins
I got next day delivery but my order has still not arrived I ordered Monday and it?s still delayed till Saturday/ Monday I contacted the head office twice the first time got no help what do ever the second time I was on hold for about half hour but when someone finally picked up they gave the help I needed and told me what?s happening I just can?t get my head around that the driver picked up my package and took it back at half twelve in the morning try and avoid this company if you can.
October 2021 by Bilal Naeem
No one at the front desk, have to shout someone down to listen to you, my parcel was supposed to be delivered Tuesday, no thing, Wednesday nothing even though it kept saying out for delivery everyday. Thursday it said, delivery attempted, complete lie, no one came on cctv, drivers lie, Friday i called the company, they said it's at the warehouse, went to the depot, guy said it's out on delivery, guess what, nothing arrived Friday. Just complete useless this depot, really disappointed in the company. Saturday has to go and collect it myself. A complete joke, missed all my deadlines messing with this.
October 2021 by Ali Al-Osaimi
Worst ever delivery service I dealt with. I was supposed to receive my shipment on a Tuesday, was home all day, and the driver said that delivery was attempted and no one was home. I called and they said it will be delivered on Tuesday, but no one at the depot processed it. Same thing happened every day till Friday. I called and specifically said that I have a train to catch on Saturday at 12, and they said that they will upgrade me to pre 10:30 AM, and I just got a message saying that it will be delivered at 2. Worst every delivery service. Can?t believe the unprofessionalism. I would give no stars if I could. Also very hard to call someone there.
October 2021 by WILAWAN SAEJUNG
TERRIBLE SERVICE! they sent me a text out for delivery to my local shop on 16 Sep 2021. I went to pick up NOTHING THERE!. on 17 Sep 2021 shown out for delivery my queue is 28. I wentto pick up at 21.30 p.m. NOTHING THERE AGAIN! I was call DHL twice and send e-mail twice. Nothing happen.\\nVery Dissapoint.
September 2021 by Vinay Ladwa
Stay clear of these jokers, they were meant to come today to collect my suitcase but never did and when I phoned their customer service they had no idea what they were doing. I then get called by a so called Manager who also had no clue as to what he was doing, what a joke, they are rude and incompetent, how they stay in business is a mystery, avoid at any expense
August 2021 by Keith Tomalin
The parcel service at Enfield was fine. The young lad that gave me my four parcels was super polite efficient and just a nice guy. But I've given this one star because DHL should have delivered to my home the first time. I said that they tried and that had left a card. No card in my house and no record on my ring doorbell or on my blink camera that looks at my drive also of this delivery ever happening or attempted. Disappointed in DHL
July 2021 by Dosi
I was paid extra money to delivery at one our delivery shop and they wasn't leave parcel there and now after one week am here at DHL Parcel Enfield at unit 2 waiting for 55 minutes and still wait don't know how long will be. Is here stick in to door amounts ring at bel , I was ringing at bell over 10 times. So disappointing ?
May 2021 by Vikramaditya Ghosh
This is a big distribution warehouse, but the front desk is unmanaged almost all the time. So collecting a parcel from here is pretty difficult, you have to get attention of someone who can check out your parcel. We were even more frustrated because our parcel was taken out for delivery even though we requested that we pick it up from here.
April 2021 by Dosy Dsy
I was paid extra money to delivery at one our delivery shop and they wasn't leave parcel there and now after one week am here at DHL Parcel Enfield at unit 2 waiting for 55 minutes and still wait don't know how long will be. Is here stick in to door amounts ring at bel , I was ringing at bell over 10 times. So disappointing ?
January 2018 by gee goudge
Awful service. Delivery driver said he had try to deliver when I've been in all day. Ive been waiting for an important product for my business. UK Mail = UK fail.
January 2018 by Elliot Melloy
Shame I can't give this company 0 stars they are shameful. Their staff were smoking drugs outside the front door of the building and playing football with a ball of rolled up cardboard. I've never seen anything so unprofessional. While I was on holiday I sent them an email saying I was stuck when monarch airlines went under, they said they would hold onto my parcel for me. When I went to pick it up they had sent it back, even though I eventually got back to the UK in time and it was still well within the time they state for holding parcels.
