December 2023 by Jon Watt
After spending a couple of weeks looking for a birthday gift, I had unfortunately left it very late in the day to make the purchase. I contacted HC Jewellers in Royston as they had what I was looking for in stock and have to say, I'm so glad that I did!Carla was absolutely wonderful. So wonderful, infact, that my order arrived at 9:30 a.m the morning after placing the order (which was placed at 4 p.m the previous afternoon). The quality of the jewellery i bought is fantastic, I'm over the moon with it.If you're looking for a bespoke, personable and professional service from a jeweller who is willing to go the extra mile. Look no further. Thank you very much.
December 2023 by damoclesmog1021
I took in a 2.4ct diamond to be fitted into a mount, I was quoted something like 2.5k. I had it done in the end for £1100 somewhere else. (At Hatton Garden funny enough which is known to be pricey) god knows how they priced up £2500.I then took in a 9ct gold bangle couple months later. Excellent condition to scrap. I don't neccesarily expect Spot price but on the day 9ct spot price was £18.60 for 1g 9ct. I think I was offered something like £7 a gram, shameful.Every time I walk past and wonder how they stay open and push a profit, the answer is easy.95% of their market is probably ripping off an unaware and poorly informed demographic within the Royston area.
October 2023 by Olli Beaney
Very happy with my recent purchase of huggie earrings! The staff were very helpful and friendly. They had a good selection of earrings for all budgets! Will be back soon!
June 2023 by Connie Clements
After going into this jewellers to get some ideas for pearl earrings, I ended up buying several pearl items, other jewellery, getting jewellery cleaned and a ring repaired here! There is a good choice of products, which range in price; and cleaning and repairs were done in good time. But the biggest selling point is the staff. They patiently helped me - several times! - consider several options and make choices, they gave honest and helpful advice around cost, and spoke to me personally (I have been in on many occasions now!). I would thoroughly recommend this jewellers for anything jewellery-related.
May 2023 by Connie Bush
After going into this jewellers to get some ideas for pearl earrings, I ended up buying several pearl items, other jewellery, getting jewellery cleaned and a ring repaired here! There is a good choice of products, which range in price; and cleaning and repairs were done in good time. But the biggest selling point is the staff. They patiently helped me - several times! - consider several options and make choices, they gave honest and helpful advice around cost, and spoke to me personally (I have been in on many occasions now!). I would thoroughly recommend this jewellers for anything jewellery-related.
April 2023 by Susan Ridley
The staff were so patient with myself and my sister when we had some of our mum's jewellery to sell. They could not have been more helpful. Thank you for making the process as easy as it could be. I also brought a beautiful pendant and chain.
February 2023 by Diana Matthews
Called in last year on the off chance to ask about repairs to my watch strap. I had never visited before and was surprised by the stock available. In fact, I purchased a number of items for Christmas presents which were all gratefully received and appreciated. I also purchased a charm bracelet for a first birthday present. The staff were very patient, helpful, and friendly and the young man quickly sorted my watch at a particularly fair price. At the same time, I asked about getting my engagement ring fixed, valuations and advice which led to my returning a few days later. I left a ring, some pendants and received advice about a watch I took in. I was kept updated by phone and text as to costs and progress and was delighted to get two verbal valuations and to have my claws adjusted on my ring meaning I can wear it again.I highly recommend this jeweller; they deliver a level of service not always found these days and have indeed told lots of family and friends about them. I will be using them, again.
February 2023 by Holly Aston
The loveliest staff, so friendly and helpful. I?ve been to them for several repair jobs and the customer service is always amazing. Highly recommend.
January 2023 by Claire PH
My parents and I recently took some jewellery into HC Jewellers to be adjusted. In particular, I took in a very sentimental ring to be resized and the goldsmith did an excellent job. The service in store was very professional and welcoming - Thank you.
December 2022 by Ian Richardson
As a clueless male, in to buy a wedding band, Hanna and Carla took infinite pains to identify exactly the right design and size. The ring was ready a week earlier than promised. Imagine the let down of discovering that somehow the ring was now just too small? A brief pause followed while the ring was annealed, resized and re-polished for no extra charge. Such great service. Highly recommended.
December 2022 by Nicky Barnes
Always receive a lovely warm welcome in this shop, Hannah and Carla go above and beyond to help you, are very knowledgeable and they have a fantastic product range. Highly recommend.
October 2022 by raksha mccann
Thank you so much Hanna and Carla for everything. Your help and knowledge much appreciated. I would highly recommended this jewellers.
September 2022 by nadine cordell
Well what can I say? As soon as I walked into the shop I was greeted by friendly faces. The service is exceptional and professional. I have had a few repairs carried out and all have been to a high standard. I love visiting the shop for a chat and a browse. Thank you for being in Royston!
September 2022 by Zak Shaw
Honest Review. I took an engagement ring that cost me £3.5K, 2 years ago, that was worn twice, and was in excellent condition, to this jewellers for a valuation, because I no longer wanted to hold onto the ring. I was offered £350 for the ring, which in my opinion is laughable? They also offered me a commission sale, where the ring is put up for sale in the shop for £1,100, but the jewellers keep 25% of the value, meaning I would pocket £825. When I questioned why the values were so low? I was told second hand rings are like second hand cars. As soon as you drive the car off the forecourt, you lose value in the car. I said I?m aware of new cars losing their value, but we are not talking about cars, we are talking about an engagement ring. How can an engagement ring in near perfect condition, that was bought for £3.5K, now be worth £350? How can that valuation be reliable? I also had to phone and chase the jewellers, when I was told I was going to be called back, because I was not called back. Overall, very disappointed considering the good reviews on here. KR ZS.
September 2022 by bleep bloop
Very friendly staff and great service - went in to get my partner's bracelet fixed and the ladies did it for me there and then, for which there was no charge. Would definitely recommend!! Wonderful service ?
