Extremely poor service and disappointed. Quick to take your money and then very hard to get hold of any customer support when there is an issue. I will not be making the same mistake twice.
December 2022
AVOID! I have (stupidly) ordered £60+ on hot chocolate for Christmas gifts. 2x boxes dated 02/23!! 2x 04/23. 1x 05/23. Why is it not mentioned on the website about the dates?? Should have gone to ebay where it sells cheap for short dates. I will NEVER use this company again and will actively discourage others. With money... read full comment
January 2022
Hotel Chocolate’s customer service is truly great. They called me twice to fix a problem with a Christmas gift delivery and ultimately made everything right. Reliable and professionally nice- great reasons to continue with them.
