January 2024 by Stuart Trounson
Prescription counter wasn't very well organised. Needed signage really. The 3 serving areas were each doing separate things but there was no indication of who was doing what... (Plain purchases, Prescription handover, Prescription collection would have helped...) I was there for a private prescription and on a day off so had lots of time but those who were time pressured weren't very well catered for.
December 2023 by Sarah Anderson
I wanted to take a moment to express my sincere appreciation for the outstanding service I received at Boots St Albans yesterday. The staff Varsha ( sorry for typo if any) went above and beyond to assist me in finding the right products and providing helpful advice. Her knowledge and professionalism was truly remarkable. Thank you, Boots, for having such a fantastic team that makes shopping here a pleasure!
December 2023 by Andrew Samways
Pleasant staff. Close to clock tower.
November 2023 by ???????? ???????
I was in Boots in St Albans, the reason for my visit was to smell the Berberry Goddess and Gucci Guilty perfumes. Having asked your employee a girl with bright white hair (sorry, I didn?t look up the name) to show me the perfume, she took out a bottle and loudly slammed it on the table in front of me and then left. She moved to the other side of the room and began looking at something on her phone. I was left standing alone near the display window, a minute later another employee came up to me and I asked her to do a sample of the aroma for me on paper sticks. She complied with my request. After the First Lady's action, I felt humiliated and second-class. This feeling was extremely unpleasant. I will buy Gucci Guilty perfume, but not from Boots.
August 2023 by Louise Wiseman
Good range of items but I had an encounter with the pharmacist today which was so unhelpful. She didn't want to listen to me at all and was just rude. Ended up leaving with nothing because she just didn't want to help or even try to understand
August 2023 by Jenny Mizon
I usually wear glasses and booked to have a contact lens trial as I would like to try them instead. On arrival, the appointment wasn?t booked properly so I was asked to return an hour later to have an eye test before the contact lens trial. Had my eye test (optician was a lovelylady and I have no problems with her at all) and was asked to take a seat while someone else would see me to discuss contact lenses. Was sitting there for around 10/15 minutes without being seen until another member of staff asked why. They went to find out and was told that I wouldn?t be seen and that I had to have a lesson on how to wear contacts before I could start the trial. This can?t happen for another week! So not only has my time been wasted for almost 3 hours, I?ve had to go home without glasses and without any contact lenses. Absolutely terrible service! I?ve been with Boots Opticians for years?.I used to attend the branch in Richmond upon Thames and I can?t fault them at all. This St Albans branch is the worst service I?ve ever experienced!
August 2023 by Derek Williams
This is one of the larger Boots stores with extensive general goods on the ground floor with the pharmacy, opticians and health related products on the first floor accessed via lift or escalator.
August 2023 by Najat El-Habari
I would like to pay a compliment to all the pharmacy staff specially Naomi and Sheryl for always helping with a smile.
August 2023 by Jonny Doyle
Staff member called Layla was super helpful to my questions. Very police person and great help.
July 2023 by Peter Shields
Regularly has no stock of the items I am looking for
June 2023 by Mila Panteleeva
Lovely attention and helpful staff! Thank you Zeirab!
June 2023 by Cindy
The overpriced cosmetics that greet you when you walk in is off putting. Like walking into a department store?otherwise it?s your typical, busy boots.
April 2023 by Susan Kohen
I would not recommend any one go there for a hearing test .
April 2023 by Lorraine Connor
Great experience snd service received from Bani on Dior counter. Really helped me choose the correct products. Polite and knowledgeable. Thanks.
April 2023 by Caroline Stevens
No staff to help ! Asked for help on Clarins counter, told no one on it today and assistant then pointed in the direction of a 'general' assistant who was already helping someone else!When I visited on another occasion the assistant was too busy to help me as she was telling two other members of staff that she had already done her figures for the week! I went home and ordered on the website of the brand I wanted. Shame as I wanted the item that day.