November 2021 by Jon Williams
Having recently undertaken work on our house covering three Bathrooms we found the St Albans FE staff to be patient (we really weren't sure what we wanted at first), knowledgeable, fast and flexible. We placed our order through Helena who was brilliant but I think we interacted with all the staff in the showroom over time and they were all super helpful and efficient. Whether holding our delivery until we were ready for it or sourcing additional tiles, including gathering stock from other showrooms for a small top up order, they were both helpful and professional throughout.
November 2021 by Ninja Bourne
I made it very clear at time of ordering I needed my tiles quickly. The sales assistant said she was certain they were in stock and if they weren't, more were due to arrive before delivery. Predictably got a call only a few days before I was due them - would be another month. The staff member who broke the news also disclosed was in the notes all along.By lying to me and taking agency out of my hands till after I'd booked a tiler the sales assistant knew I'd either be incurring cost splitting the tiling job, delaying my project or wasting time scrambling around for a replacement.I can only blame upper management who clearly condone this practice tacitly or explicitly, by the fact that it happened. Belying eye watering prices and some really nice tiles is a whole lot of complacency and contempt. Which means they're inclined to do squat about it until unsuspecting customers are made aware.
November 2021 by Kate Ball
I recently visited Fired Earth to get some bathroom design inspiration. The staff were brilliant, very helpful and friendly. The products are beautiful and the shop had a lovely atmosphere. I would definitely recommend it.
January 2020 by Karin Alm
Last saturday in April a girl in the showroom showed no interest of us beeing there. Hardly noticed we entered just stared at her computer screen. We walked down to basement showroom to find it empty. The girl said nothing to us about it. Very strange. Will not go back.
January 2017 by cristian ungurean
Top class if you have money...still good to shop around...might fiind same quality at a better price
