November 2022 by Sb
Had a bad experience with this company. Was shipped something improperly packaged and as a result, received damaged. Their commutation is slow and unwilling to provide a reasonable refund/solution.Buyer beware.
September 2022 by Helen Whalley
This is an online only store. I went hoping to be able to view and test drive some buggies but was told that they haven't been open to the public since Covid. Such a shame as there are so few places you can actually go to look at anything before spending hundreds.
February 2021 by Jimz Fotos
Received an e-mail on the 25th of may saying my order was shipped, still hasn't arrived. Don't order from this site - it's a total scam.And no, due to covid-19 this type of delay is not to be expected. Have ordered other things from all over the world and as of yet, this company is the only one that seems to be having issues.
February 2021 by Jane Foley
There was a small problem with my order, which was resolved without any issues by the customer care team. Really helpful staff and quick turnaround in the midst of COVID-19. Will buy from HelloBaby again
February 2021 by Mark Fowler
Ordered, heard nothing, contacted customer services to find that the order wasn't in stock for another 5 weeks and would I like to wait. Blamed a computer stock error. Strange as that's what the other 3 companies used as a reason when ordering other items during this lockdown. It looks like companies are taking money for items that they don't have during covid. Not acceptable.
September 2020 by Carol M
This is a great online retailer and even better that they have an actual shop local to me so I can pop in for advice or to check out products. Great range with everything I need for my baby and prices and really competitive. Highly recommend! The friendly helpful staff make shopping here even better.
September 2020 by June Ginn
Really easy company to order from and great products. I looked everywhere for my pram and HelloBaby was the only company to have it in stock at a great price. Will definitely buy from them again.
July 2020 by Tim Kolstee
Ordered 3 items on the 9th of December and paid for ten business days or less shipping. Was notified on the 10th that it shipped. Should have arrived by the 24th, because as much as their customer service disagrees with me, all mail and shipping companies operate on the 24th. Contacted them on the 30th when I still didn?t have the product. Was told to wait 4 more days. Contacted them on the 4th, when I still had nothing. Asked for a refund and have heard nothing. The item was a Christmas gift. There have been no apologies from their end. So as it stands now I?m out $38 for the items and shipping plus god knows what to place a phone call to the UK.Buy elsewhere even if the item costs more. Because frankly it doesn?t matter if said item is cheaper because you?ll NEVER get it!Edit: If the Royal Mail can?t deliver it in 10 business days or less then don?t advertise that on your website. And shocker...have asked for a refund twice and am being told to just wait longer. Going on 19 business days and STILL waiting.
June 2020 by Kevin Lewis
Ordered 3 items on the 9th of December and paid for ten business days or less shipping. Was notified on the 10th that it shipped. Should have arrived by the 24th, because as much as their customer service disagrees with me, all mail and shipping companies operate on the 24th. Contacted them on the 30th when I still didn?t have the product. Was told to wait 4 more days. Contacted them on the 4th, when I still had nothing. Asked for a refund and have heard nothing. The item was a Christmas gift. There have been no apologies from their end. So as it stands now I?m out $38 for the items and shipping plus god knows what to place a phone call to the UK.Buy elsewhere even if the item costs more. Because frankly it doesn?t matter if said item is cheaper because you?ll NEVER get it!Edit: If the Royal Mail can?t deliver it in 10 business days or less then don?t advertise that on your website. And shocker...have asked for a refund twice and am being told to just wait longer. Going on 19 business days and STILL waiting.
September 2019 by Luis Diego
I ordered a Dr Brown Item and I received the wrong item inside the box and they didnâ??t change, They said, I need resolve my Problem with Dr Brown. I ordered to Hello Baby no Dr Brown
July 2019 by Tim Stevens
Helpful staff answered my questions. Ordering easy and my items arrived quickly. Thank you.
May 2019 by mjtrewhella .
Ordered item 17 th April told it would arrive by 29 th , didnâ??t happen wasnâ??t even dispatched
January 2019 by Celestine Onomo
I ordered via a French Market place not knowing that the company was based in England. Bad Luck, the customer service think it's acceptable to tell you that because you place an order on the 28th November, you can complain about the reception of your order before the 2 January. I mean, you get delivery from Asia quicker than that.. Appalling and shameful. I want my money back!!
October 2018 by Blueberry Tv
Fantastic range of aden + anais items! The best quality muslin.
February 2018 by A Fieldhouse
Difficult and autocratic customer service experience. I cancelled an order after I realised the item was available 25% cheaper with another company. The refund was tricky.
