December 2023 by chloe
lovely customer service
November 2023 by Asma
What an attitude. Staff don?t know what they are doing and making things up on the spot. Asked politely if I could pay for a bag and they said no I have to purchase something from store? So basically unwilling to scan a bag which I said I?ll pay for and I bought something earlier in the shop? Customer service is non existent
July 2023 by Ritu Sharma
This is the second time I?ve been to this H&M store and found such a friendly customer service advisor. Joe was very nice and helped me with my returns and found the top I wanted! I didn?t find the other young girls to be as attentive as Joe and these 5 stars are in credit to him! :-)
June 2023 by PEWalshe
I?ve been into this store 5 times since December and it?s always an unpleasant experience. A lot of the staff appear hostile and have an attitude. I actively avoid the store and try my best to shop at other H&M stores if I can.
May 2023 by Emilija Juseviciute
The worst customer service ever! I wouldn?t even give the store 1 star. My mum went to return a rug (folded neatly into A3 size) bought online. She was told that they couldn?t take it because they were not selling it in store, apparently the rug counts as a bit of furniture and they would get in trouble if they accepted it. My mum had all of her correct return receipts and even got up the policy which said she could return it to the store. As she was looking through her phone the girls working at the till were smirking and laughing at her. She said she felt ashamed to be returning an item!! When she approached the till for the second time to show the worker at that she could return the item. The girl slouched over the desk, rolled her eyes and told her that this till was now closed. They continued explaining that she couldn?t return the item as it was too big and not sold in store. My mum told them she literally returned three lots of bedding last week which were bigger than the small rug and were also not sold in store. Absolutely appalling.
February 2023 by Susan Boddy
Very untidy. All the rail of clothes mixed up. Very dim lighting
February 2023 by Srinivas Sarangi
Cool environment. And great service. Good outfits . Only wished for more offers.
February 2023 by Leo
Staff are friendly and helpful. Has a wide variety of clothing and styles
August 2022 by Suzi
Poor customer service from Joseph when I asked for assistance returning an online item in store through the app. It seemed an inconvenience to help me, he tutted when I asked a question and was very stony faced throughout the transaction. I fedback to the floor manager my poor experience before leaving the store. What happened to old fashioned service with a smile and the customer comes first?!
June 2022 by John Omahony
Have bought frm here before n always gd , but was passing by this time .
February 2022 by Freddie
Looking for a new coat for my niece sadly nothing suitable in store.Staff were friendly and helpful
February 2022 by Vanessa Bond
Good quality clothes, staff always helpful.
November 2021 by CADMON CABEY
A friendly bright clean shopAlways will to help you or order items that are not in store at that momentTake your time and shopKeen prices too.
September 2021 by Miss Chowmeiin
Best customer service, had an incident there a few weeks back when I was carrying a vase which ripped out the bag and smashed into pieces (the vase wasn?t from H&M, it was a gift I had received earlier that day).. two lovely staff members cleared up the mess instantly, and didn?t make me feel bad about it at all, rather just made feel comforted and told me not to worry about it. Sorry I didn?t get their names :( but they were super lovely! Thankyouuu.
August 2021 by Salvatore Petrone
It is good to go shopping there. Right compromise between prices and quality.
