October 2023 by Umar Ishaque
Recently went to this bank to resolve serious issues that had arisen in my account as a result of fraud. I was greeted immediately upon arrival & was able to resolve the issues in a clear easy manner. I was made to feel heard & recieved lots of fantastic advice and support. I want to give particular recognition to Nigel who spoke to me and answered all of my questions and helped me to resolve my issues and address my concerns. I would highly recommend this bank and feel reassured to know they've got my back when things go wrong.
October 2023 by Gianna ?A A? Armstrong
Had to go to a branch and ID myself in person. I did and I asked several times - Is this done now? Has it been registered that I ID myself? And I was told yes!It was not and I had to ho to another branch AGAIN yo ID myself!
July 2023 by Martin P Wright
Best experience you can get from an automated branch. Nothing spectacular
July 2023 by Laurent Mahe
(Translated by Google) GOOD(Original)Bien
June 2023 by Olgierd Z
Mr Richard and Ms Lauren P. went above and beyond to make sure I feel welcome and catered to, even though the issue I had was a bit problematic and time consuming. Stellar support. I received much more than I hoped for and actually spend my time in the branch really nice.
May 2023 by Rob
Needed a password reset first thing this morning.Was first in door, panicking about withdraws I needed to make over the bank holiday online.The lady who saw to me (forget her name) was so lovely. Helpfully/ jolly/ new what she was doing. Really good customer service.Thank you lovely lady.
January 2023 by Damien O'Neill
Useless branch. Just one member of staff who wanders around with a tablet and not a single other member of staff.No counter service... Literally no point in having a branch open.
October 2022 by shiromee luke
Even 1star is too much for this useless branch in town. We filled up forms on the 27th of August for a child account, the staff checked all the documents and told us everything is fine and we will hear from them. Heard nothing for 2 weeks ,popped in again and was told by a lady staff with a hyjab saying I ll get the card in 7 days. Still nothing, so popped in again on the 15th of October only to be told that none of my forms were uploaded and I want be getting any bank account card unless re do all this. What a waste of our time...useless staff and bloody liars. STAY AWAY FROM THIS branch.
October 2022 by Carlin Aloysius
I had visited the St.Albans branch for a bank account upgrade. Keith is the person who provided me with a very satisfactory service. I really appreciate the hassle free and such a professional service that I received.
October 2021 by kevin bailey
No cashiers at St Alban's branch customer service non existent
July 2020 by Mihaela Muntean
Everytime I have been here I had everything solved. Hailey was very effective, friendly and supportive with me today with my online banking. Moreover this was the only bank that agreed to open a bank account when I firts came tp UK.
June 2019 by Monkey Magic
Mortgage advisor was relatively inexperienced. Received phone call about an incorrect appointment. Left me with low confidence in the system.
June 2019 by Davy Cameron
Premier customer coming in for appointment but premier section unstaffed. One staff downstairs seemingly for the whole bank. Is HSBC short of profit?
September 2018 by Sam Charters
Useless branch. No coin machine and tills don't open on a Saturday...
May 2018 by Aj King
Paying in cashiers only available during weekdays, I need to use HSBC to bank cash to CAF bank for the charity I run the finances of and it's nigh on impossible with a full time job to bank here.
