February 2024 by Z
Good communication and service
February 2024 by Kaz Lamb
Huge thanks to KwikFit for the great customer service. After a pot hole incident and needing a brand new tyre, Adam got me sorted in 45 minutes with the exact tyre to match my existing ones. Price was competitive and can only say value for money.
February 2024 by Cristina Ferreira
Very friendly staff
February 2024 by Matt Brand
Fast and decent service
February 2024 by Susan McMahon
Quick, efficient service
February 2024 by Lidiya Dimitrova
I wouldn't recommend Kwick Fitt on Verulam Road.I had a puncture on my tyre yesterday and I went to the first place I thought of with 0 pressure (driving slow and wobbly). They couldn't help, as they didn't have my tyre size available. So I called Kwik Fitt on Verulam road to ask for availability and if they can change my tyre immediately, as I need to go to work. They confirmed the tyre is available and they can take my car in immediately. I said it will take me about 5min or so to get there and I drove to the wrong place at first, so it took me maybe 10min instead. On arrival they said because I was late now I need to wait a minimum of 30min, which I had no choice at at this point and start making further rearrangements for work. They changed my tyre and I drove off to work, but I felt the car very wobbly again and during the performance of tyre pressure all my tires were 1.7 apart from the new one 2.5.I went today again to ask for help with my pressure and the same guy said, because I don't have an appointment I need to leave the car for the duration of the day, if I want this to be sorted and no one will be available till 5pm and nothing else he can do for me. I remind him I had been there yesterday and today I am not at work and I can wait, but it is not reasonable to stay inside and wait till 5pm, maybe when someone finishes their job and be able to spend a minute to correct the pressure in my tires? Again the answer was to leave my car and come back at 5pm.I drove off and in the first place I saw I stopped for help and I had an amazing service. I would recommend instead of Kwik Fitt people to use STS Tyre Pros on London Road. The man was so kind and polite (they were also busy at the time). He was shocked I had a new tyre fitted without pressure to be adjusted on all of them. I even skipped the part where they refuse help today.I will use STS Tyre Pros on London Road services from now on instead.
February 2024 by Grant Tomkins
The Team managed to fit me in with no booking for what u thought would be a quick puncture repair, but was actually attention to 3 tyres!
January 2024 by Phil Anderson
The manner one of the office guys spoke to me about wheel alignment was v poor. Then, the actual job was completed but the steering wheel was not aligned to the wheels, so, had to return. And, there's a huge pothole just outside your workshop on the road and noone said anything about it! Of course, if I drove into it, it would be more business for you!Also, charging £70 for wheel alignment when it took about 2 minutes seems ridiculous and, it is not at all clear on your website that a check may mean you have to pay £70 if all is not good!!
January 2024 by Rob Sanders
Quick, efficient and easy. All sorted within an hour. Booked the appointment that morning.
December 2023 by John Hurst
Service was great and the staff very polite and friendly. Only niggle was that I had booked in at 1245 and, because they were very busy, it took 2 hours for my car to be completed. I feel that those who book should take priority over walk-ins and be sorted close to the booked time, I expect 2 new tyres and wheel balancing etc to take no more than an hour, not two. Other than that, very happy with thye service.
December 2023 by Victoria Brooks
My partner and myself booked online after getting a flat tyre, the staff had it replaced in under an hour after getting the flat. Excellent and quick service. Staff were friendly and professional, will definitely be using them again.
November 2023 by Roger Matthews
Great service and advice. Fitted tyre there and then.
November 2023 by Anthony Wallington (Tony)
Did a great job of replacing my rear brake disks and pads. Their supplier mistakenly sent 3 pads instead of 4, but they very kindly offered to stay late to sort everything out and ensure the job was finished the same day. Many thanks guys :-)
November 2023 by Sam Nasseur
"I had the pleasure of visiting Kwik Fit St Albans - Verulam when I discovered a nail in my tire. The team there was incredibly helpful, and their pricing was very competitive. They managed to find a matching Continental tire, and the entire process was handled with the utmost professionalism and efficiency. I highly recommend their services to anyone in need of tire maintenance or repairs. Thank you, Kwik Fit St Albans - Verulam, for your excellent service!"
October 2023 by Roo Roo
Great service needed 4 tyres had a hospital appointment they were quick friendly and Adam and the team were great
