December 2023 by Gavin Finlayson
Lovely community post office and store. New owners are brilliant and the staff are excellent
December 2023 by Nisha Thakrar
Member of staff was too lazy to look for parcel. Tried to convince me the parcel hadn't arrived. Won't be sending any post here in the future.
October 2023 by Miss Smith
Dropped my parcels off because they offer the Evri parcel drop off service. After sullenly taking the scantest of details, my parcels were physically launched (we are talking a full swing back and throw) into the back room. I sincerely hope they have not been damaged by this person with the worst of attitudes.Note to the shop direct: if you do not want to be in retail, because it appears that you absolutely hate your job, then do something else.A village shop (or any shop for that matter) should be a place where you are greeted with at the very least a smile and 'hello'.If you do not want to offer the parcel service, then stop accepting parcels rather than doing it with total and utter bad grace and potentially damaging customers good by using them as missiles to vent your frustration.
June 2023 by Philip Cooper
Totally unfriendly. No please or thank you, just motioned me to pass the box over. I commented that a please or thank you might be courtesy- they were dismissive. This is a village asset. If they have a can?t do attitude it will end up closing
June 2023 by Free Landerguy
Not welcoming at all. No common courtesies!
May 2023 by Aryan M power
Lovely customer service nice refit I would recommend going
May 2023 by Gabriel Jucie
I went in for a drink and was in a bad mood but the staff cheered me up
December 2022 by Nick Fleming
Bought a packet of envelopes and sticky tape by touch card. I had been double charged. I asked for receipt to show that was the case. Not good. Check your transactions.
December 2022 by Remigijus Raisys
Poor customer service and poor manners when dealing with clients over the counter
October 2022 by Tony GOLDS
Whilst the shop is reasonably clean and tidy, it's range of products can make finding what's required difficult. However, the main issue we have experienced fairly regularly is poor service eg the use of 2 different service queues for one server. Again this morning I waited on the Post office side while the server was serving someone with store items. Whilst I waited, others joined the queue behind the lady being served - the server then ignored me and continued to serve others!! When I reminded her that I was next she said "as I just had a letter to post, she would serve me shortly". I told her to forget it and went to use the Post office at Kimpton - this has recently been refurbished, has a proper queuing system and a far better range of goods at more reasonable prices.After this latest example of poor service, I have no intention of using the Wheathampstead P.O. in future and will be encouraging friends and family to do likewise.
January 2022 by Katrina Harper
very good
August 2021 by felicity wood
I have used this post office and shop for on average twice a week for about a year. Recently Ive had a few difficult experiences there.Please can the shop owner-make it CLEAR as to how many people are allowed in at any one time.-make it CLEAR if there is a one way system OR NOT.-enforce Covid 19 rules.-make it CLEAR if you have to use the left OR right counter for groceries or for posting/ or for both or not?They seem to pick and choose when they want to serve postal customers on the shop till, its random. If your really unlucky you have to join the back of the postal queue after buying an item from the 'shop'. But this depends on who is severing you. Sometimes you can buy both items at one till..Ive been told off by a customer for being the 3rd person in the shop, then another time I wait outside and people just walk straight in past me. Ive been the second person in the shop and as i've finished i've turned around and have 3 people within 2 meters of myself.I just want consistency, knowledge, fairness.I like the shop owners but I have not seen them recently to share this with them and only for the reasons above I give 2 stars. I will use anther postal shop for the moment until this is sorted.
August 2021 by lathiya Jignesh
Local post office, better product and price . Love to buy daily groceries .. Milk ? stationary ? DIY ? birthday/ congratulations/ wish / proposal Cards ?...
August 2021 by Nidhi Dhola
I went for post but found many exiting grocery price .. also now they selling alcohol ? that?s good news .. thanks for keep opening shop in pandemics ?
August 2021 by Vishal Shah
Good staff.. Grocery available ... Only post office near by 10 miles...
