December 2023 by Dee Y
Dec23: always helpful and dealt with expeditiously.Also allowed me to park in their car park to make return. Because courier didn't collect full returnStaff didn't shirk responsibility and made efforts to ensure my query was dealt with.Always had this experience and they have such a wide range of products too.Good quality.
November 2023 by Richard Belcher
Love this shop!
September 2023 by J K
Extremely poor customer service in store, staff prefer to chat amongst themselves or drink coffee rather than help customers, no sense of urgency in resolving a customer issue. We waited 20 minutes and still the person we needed to see did not appear. We were just told to ring customer service, even though the issue could have been resolved in store. Will not be shopping there again
August 2023 by Cereza Tilo
I?m a regular and loyal shopper in this store and had received a flyer through my door regarding offers which I went to check out. I?m a banker and has rushed to catch the store before closing and caught it just 10-15 mins before closure. I met a friendly man who helped me a large item I saw and wanted and went to check out the promotional items to see what I could purchase. First the friendly guy came down the isle to remind me they?re closing, then within less than 1 mins a dark skinned guy came to remind me and had to let me know he started at 7 so it?s s long day and they?re closing the tills. When I got to tills s young man standing there I?d asked about batteries to fit a flash light I?d bought from the store and he said he didn?t know what batteries fit even though I showed him the exact same flash light so he could check. When he said he didn?t know I checked with him again that same dark skinned guy was standing next to him and said ?if he said he doesn?t know then he doesn?t know!? He was well RUDE!! I had several items now to purchase and I have especially one member of staff who seemed my business wasn?t welcomed! I?ve night several items and like I said a regular and loyal shopper in this store and NEVER have experienced such RUDENESS!! Maybe some training is required?. If he continues the store will lose customers no doubt as I will not continue to shop here when he comes across rude unfriendly and inept! Please sort this out as it?s bad for business thank you. Oh by the way I?m a vulnerable, with disabilities and ethnic minority
July 2023 by Peaches Williamson
I?m a regular and loyal shopper in this store and had received a flyer through my door regarding offers which I went to check out. I?m a banker and has rushed to catch the store before closing and caught it just 10-15 mins before closure. I met a friendly man who helped me a large item I saw and wanted and went to check out the promotional items to see what I could purchase. First the friendly guy came down the isle to remind me they?re closing, then within less than 1 mins a dark skinned guy came to remind me and had to let me know he started at 7 so it?s s long day and they?re closing the tills. When I got to tills s young man standing there I?d asked about batteries to fit a flash light I?d bought from the store and he said he didn?t know what batteries fit even though I showed him the exact same flash light so he could check. When he said he didn?t know I checked with him again that same dark skinned guy was standing next to him and said ?if he said he doesn?t know then he doesn?t know!? He was well RUDE!! I had several items now to purchase and I have especially one member of staff who seemed my business wasn?t welcomed! I?ve night several items and like I said a regular and loyal shopper in this store and NEVER have experienced such RUDENESS!! Maybe some training is required?. If he continues the store will lose customers no doubt as I will not continue to shop here when he comes across rude unfriendly and inept! Please sort this out as it?s bad for business thank you. Oh by the way I?m a vulnerable, with disabilities and ethnic minority
July 2023 by Kerry Jane Hughes
Very helpful staff exchanged an airfryer that had a cracks in the glass dish
April 2023 by Paul Johnson
Great assistance from the store as usual. Thank you.
February 2023 by Susan Boddy
Never answer your phones one lost customer
January 2022 by T
Great local store - staff very helpful and pleasant to deal with and good range of stock.
October 2021 by Gus
I've bought some great bargains from here, on a couple of occasions it's been the last one on the shelves. Great prices in the stores so always worthwhile popping in to see what's on offer. The Folding handle griddle pan I bought last year is very excellent for £12! ?.
October 2021 by Nicky Davies
Such friendly knowledgeable people. A friendly genuine greeting on entering & nothing was too much trouble to explain. Love them.
September 2021 by Tonny Livingstone
Today 5th sept 2021, I dropped in to send a DHL parcel to Kenya, a few minutes before closing time. The store manager, at st albans i believe her name is Stacey, was soo helpful and energetic. She went out of her way to take me thru the process of sending my parcel n procesed it in record time......Very very professional. Very pleasant experience. Tonny
September 2021 by Sally Andrews
Very helpful, speedy service. Good range of household and hardware stock. Friendly staff. This store is an asset to St Albans high street.
September 2021 by Christine Smith
They are a fantastic bunch of people working there ...very helpful and friendly ...always happy to help. They definitely go that extra mile .Thank you so much
July 2021 by Igor Choroma?ski
Confusing DHL services drop off point , unable to print label or ship prepaid item not providing services described on DHL website.
